Hub Officer
3 weeks ago
**About The Service**
Cardiff Council is a local government organisation, responsible for delivering over 700 different services to our citizens, visitors, and businesses across Cardiff. It is important to us that our workforce reflects the values of our organisation, to better serve our communities.
**About the job**
An exciting opportunity has arisen for a committed individual, with excellent customer service skills to join our Hub Teams based across the city
Our team supports customers who make use of our Hubs & Libraries to resolve advice enquiries. We pride ourselves on providing a customer focused delivery of Hub & Library services and information provision.
**What We Are Looking For From You**
You will be required to provide advice on Housing, Benefit, Council Tax etc and a wide range of general Council services, resolving enquiries at the first point of contact wherever possible. - training provided
You will have experience of providing excellent customer service, work well in a team and have a flexible approach.
You will have a positive attitude to new challenges with a willingness to adapt quickly to change.
**Additional information**
The ability to speak other languages, in particular Welsh, Arabic, Somali, or Polish would be an advantage.
Weekend and evening working will be required on a rota basis and location of work will vary.
This post is suitable for job share.
- Application Guidance
- Behavioural Competency Framework
Additional Information:
- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice
Job Reference: PEO02992
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