Senior Hub Officer

3 weeks ago


Cardiff, United Kingdom Cardiff Council Full time

**About The Service**
An exciting opportunity has arisen for a committed individual to join the Community Hubs team (St Mellons Hub).

**About the job**
Supporting customers using Hubs & Libraries to resolve advice enquiries, provide customer focus delivery of Hub & Library services and information provision.

To act as a mentor and provide support to other officers.

**What We Are Looking For From You**
To provide a professional, high quality, customer focused face-to-face service.

To advise on Housing Benefit, Council Tax, Welfare Benefit, Money Advice, Welfare Reform, Housing Enquiries, Homeless prevention and a wide range of general Council services resolving enquiries at the first point of contact wherever possible.

To assist in the delivery of a full Library service and participate in the delivery of Hub/Library events.

Engage with partners to maximise the use of the Hub to include supporting and arranging events & encouraging tenant participation.

**Additional information**

This vacancy is suitable for post share.
- **Application Guidance**:

- **Behavioural Competency Framework**

**Additional Information:

- **
- **Employee Charter**:

- **Recruitment of Ex-Offenders**:

- **Privacy Notice**

Job Reference: PEO02608


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