Hub Officer

4 weeks ago


Cardiff, United Kingdom Cardiff Council Full time

**About The Service**

**About the job**
An exciting opportunity has arisen for committed individuals, with excellent customer service skills to join our Hubs Team based across the city

Our team supports customers who make use of our Hubs & Libraries to resolve advice enquiries. We pride ourselves on providing a customer focused delivery of Hub & Library services and information provision.

This role requires the provision of professional, high quality advice on Housing Benefit, Council Tax, Welfare Benefit, Money Advice, Welfare Reform, Housing Enquiries, Homeless prevention and a wide range of general Council services, resolving enquiries at the first point of contact wherever possible.

**What We Are Looking For From You**
You will have experience of providing excellent customer service, work well in a team and have a flexible approach.

You will have a positive attitude to new challenges with a willingness to adapt quickly to change.

**Additional information**
This post is part time and will work 18.5 hours per week. The pro-rata salary is £10,984 per annum.

The successful applicants should be able to communicate effectively in Welsh to Level 5 - Proficient

The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.

Weekend and evening working will be required on a rota basis and location of work may vary.
- Application Guidance
- Behavioural Competency Framework

Additional Information:

- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice

Job Reference: PEO03224


  • Hub Officer

    1 month ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** **About the job** An exciting opportunity has arisen for a committed individual, with excellent customer service skills to join our South Hubs Team based in Grangetown Hub, STAR Hub, Butetown Hub and Butetown Pavilion. Our team supports customers who make use of our Hubs & Libraries to resolve advice enquiries. We pride ourselves on...

  • Hub Officer

    1 month ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our West Hubs Team (Ely & Caerau Hub) The Hub Officer will be responsible for supporting customers using Hubs & Libraries to resolve advice enquiries, provide customer focused delivery of Hub & Library services and information...

  • Senior Hub Officer

    1 month ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for a committed individual to join the Community Hubs team (St Mellons Hub). **About the job** Supporting customers using Hubs & Libraries to resolve advice enquiries, provide customer focus delivery of Hub & Library services and information provision. To act as a mentor and provide support to other...

  • Hub Officer Library

    4 weeks ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** Cardiff Council is a local government organisation, responsible for delivering over 700 different services to our citizens, visitors, and businesses across Cardiff. **About the job** An exciting opportunity has arisen for a committed individual, with excellent customer service skills to join our hub Teams across the city Our team...

  • Hub Officer

    1 month ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** **About the job** An exciting opportunity has arisen for 3 committed individuals, with excellent customer service skills to join our Hubs Team based across the city **What We Are Looking For From You** Our team supports customers who make use of our Hubs & Libraries to resolve advice enquiries. We pride ourselves on providing a...

  • Hub Officer

    4 weeks ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** **About the job** An exciting opportunity has arisen for 3 committed individuals, with excellent customer service skills to join our Hubs Team based across the city **What We Are Looking For From You** Our team supports customers who make use of our Hubs & Libraries to resolve advice enquiries. We pride ourselves on providing a...

  • Hub Officer

    4 weeks ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** **About the job** An exciting opportunity has arisen for committed individuals, with excellent customer service skills to join our Hub Teams based across the city Our team supports customers who make use of our Hubs & Libraries to resolve advice enquiries. We pride ourselves on providing a customer focused delivery of Hub & Library...

  • Hub Officer

    4 weeks ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for a committed individual with excellent customer care skills to join our South Hub team based in Grangetown/Butetown and STAR Hubs. The hubs provide a professional front line advice service to customers on Housing Benefit & the Council Tax Reduction scheme, Housing including the Welfare Reform Act...

  • Senior Hub Officer

    1 month ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for committed individual with excellent customer service skills to join our Housing Solutions team, based in Hubs across the city **About the job** The Senior Hub Officer will be responsible for: Supporting customers within the Hubs to join the social housing waiting list, carrying out sign up...

  • Senior Hub Officer

    7 days ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our East Hub Teams (St Mellons, Llanrumney, Rumney Partnership Hub & Llanedeyrn Powerhouse Hub) We take the welfare of our staff seriously and strive to always create a positive working environment ensuring that our amazing...

  • Senior Hub Officer

    1 month ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for a committed individuals with excellent customer service skills to join our Hubs team. The successful applicant will assist in coordinating a professional face-to-face service, including responsibilities for building management. **About the job** Services provided include advice on Housing &...

  • Senior Hub Officer

    1 month ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our Hubs team. The successful applicant will assist in coordinating a professional face-to-face service, including responsibilities for building management. **About the job** Services provided include advice on Housing &...

  • Senior Hub Officer

    1 month ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for 2 committed individuals with excellent customer service skills to join our Hubs team. The successful applicants will assist in coordinating a professional face-to-face service, including responsibilities for building management. **About the job** Services provided include advice on Housing &...

  • Senior Hub Officer

    1 month ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our Rhydypennau/Penylan Hub teams. The successful applicant will assist in coordinating a professional face-to-face service, including responsibilities for building management. **About the job** Services provided include advice...

  • Senior Hub Officer

    5 days ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our Central Library Hub team. The successful applicant will assist in coordinating a professional face-to-face service, including responsibilities for building management. We take the welfare of our staff seriously and strive to...

  • Senior Hub Officer

    8 hours ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our West Hub team. The successful applicant will assist in coordinating a professional face-to-face service, including responsibilities for building management. We take the welfare of our staff seriously and strive to always...


  • Cardiff, United Kingdom Webrecruit Full time €35,000

    Hub Manager, South East Wales £Part-time, 21 hours per week Fixed-term contract for 2 years Based in South East Wales as a home working role Together they're helping people change their stories. Our clients hubs are a response to the challenges of intergenerational low reading and writing skills, working with a range of partners to shape and deliver...


  • Cardiff, United Kingdom Webrecruit Full time €35,000

    Hub Manager, South East Wales £Part-time, 21 hours per week Fixed-term contract for 2 years Based in South East Wales as a home working role Together they're helping people change their stories. Our clients hubs are a response to the challenges of intergenerational low reading and writing skills, working with a range of partners to shape and deliver...


  • Cardiff, United Kingdom Webrecruit Full time €35,000

    Hub Manager, South East Wales £Part-time, 21 hours per week Fixed-term contract for 2 years Based in South East Wales as a home working role Together they're helping people change their stories. Our clients hubs are a response to the challenges of intergenerational low reading and writing skills, working with a range of partners to shape and deliver...


  • Cardiff, United Kingdom Webrecruit Full time

    Hub Manager, South East Wales £Part-time, 21 hours per week Fixed-term contract for 2 years Based in South East Wales as a home working role Together they're helping people change their stories. Our clients hubs are a response to the challenges of intergenerational low reading and writing skills, working with a range of partners to shape and deliver...