Hub Officer

4 weeks ago


Cardiff, United Kingdom Cardiff Council Full time

**About The Service**

**About the job**
An exciting opportunity has arisen for 3 committed individuals, with excellent customer service skills to join our Hubs Team based across the city

**What We Are Looking For From You**
Our team supports customers who make use of our Hubs & Libraries to resolve advice enquiries. We pride ourselves on providing a customer focused delivery of Hub & Library services and information provision.

This role requires the provision of professional, high quality advice on Housing Benefit, Council Tax, Welfare Benefit, Money Advice, Welfare Reform, Housing Enquiries, Homeless prevention and a wide range of general Council services, resolving enquiries at the first point of contact wherever possible.

You will have experience of providing excellent customer service, work well in a team and have a flexible approach.

You will have a positive attitude to new challenges with a willingness to adapt quickly to change.

**Additional information**
This post is temporary until 31st March 2024.

The ability to speak other languages, in particular Welsh, Somali, Arabic or Polish would be an advantage.

Weekend and evening working will be required on a rota basis and location of work will vary.

These posts are suitable for job share.
- Application Guidance
- Behavioural Competency Framework

Additional Information:

- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice

Job Reference: PEO02809


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