Hub Officer

2 weeks ago


Cardiff, United Kingdom Cardiff Council Full time

**About The Service**
An exciting opportunity has arisen for a committed individual with excellent customer care skills to join our South Hub team based in Grangetown/Butetown and STAR Hubs. The hubs provide a professional front line advice service to customers on Housing Benefit & the Council Tax Reduction scheme, Housing including the Welfare Reform Act and a wide range of council services including library provision.
**About the job**
This role requires the provision of professional, high-quality advice on Housing Benefit, Council Tax, Welfare Benefit, Money Advice, Welfare Reform, Housing Enquiries, Homeless prevention and a wide range of general Council services, resolving enquiries at the first point of contact wherever possible.
**What We Are Looking For From You**
You will have experience of providing excellent customer service, work well in a team and have a flexible approach.

You will have a positive attitude to new challenges with a willingness to adapt quickly to change.

You will have good communication and IT skills and the ability to resolve disputes in a positive and constructive manner.

You will work well in a team and will be required to be flexible, particularly in relation to location of work which may vary.
**Additional information**
This post is part time and will work 18.5 hours per week. The pro-rata salary is £11,946 per annum.

The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.

Saturday and evening working will be required on a rota basis.
- Application Guidance
- Behavioural Competency Framework

Additional Information:

- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice

Job Reference: PEO03895


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