Hub Officer

1 month ago


Cardiff, United Kingdom Cardiff Council Full time

**About The Service**
An exciting opportunity has arisen for committed individuals with excellent customer service skills to join our Housing Solutions team, based in Hubs across the city.

**About the job**
You will be required to conduct Interviews advising customers on available housing options and conduct tenancy sign up interviews.

The successful applicant will also assist with the co-ordination of a wide range of council services and will be required to work collaboratively with various partner organisations to provide a holistic service

**What We Are Looking For From You**
You will require expert knowledge on Housing including the new allocation policy and the options available to help those affected.

You will also have expert knowledge on the Housing Benefit & the Council Tax Reduction scheme.

You will have experience of providing excellent customer service, work well in a team and have a flexible approach. You will have exceptional communication and IT skills and the ability to resolve disputes in a positive and constructive manner.

The ability to speak other languages, in particular Welsh, Somali, Arabic or Polish would be an advantage.

**Additional information**

Weekend and evening working will be required on a rota basis and location of work may vary.

This post is suitable for job share.
- **Application Guidance**:

- **Behavioural Competency Framework**

**Additional Information:

- **
- **Employee Charter**:

- **Recruitment of Ex-Offenders**:

- **Privacy Notice**

Job Reference: PEO02585


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