Admin Assistant

1 month ago


Cardiff, United Kingdom Cardiff Council Full time

**About The Service**

**About the job**
An exciting opportunity has arisen for a committed individual, with excellent customer service skills to join our Hub / Library Teams across Cardiff.

Our team supports customers who make use of our Hubs & Libraries, aiming to resolve Library based enquiries.

**What We Are Looking For From You**
To provide a professional, high quality, customer focused Hub / Library admin service.

To resolve enquiries wherever possible at first customer contact. Where this is not possible, refer to other officers, or sections following agreed referral processes.** **To encourage new Library members and provide an informative customer focused Library service.

To encourage financial and digital inclusion by providing practical assistance and advice.

To arrange appointments for customers as required and to act as a customer advocate, taking ownership of enquiries and ensuring complaints are resolved at the earliest opportunity.

To play an active part in the Hubs/Libraries ensuring that good communication is maintained within the team and to contribute to the work of the team as a whole.

To provide cover for other Officers, and to change location at short notice, when necessary.

**Additional information**
The ability to speak other languages, in particular Welsh would be an advantage.

This post is suitable for job share
- Application Guidance
- Behavioural Competency Framework

Additional Information:

- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice

Job Reference: PEO02812


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