Student Services Adviser

2 weeks ago


Derby, United Kingdom Derby College Full time

**Job Location: The Roundhouse Campus, Derby**

**Reference number: E4768**

**Salary: £21,069 per annum**

**Hours: Full time**

**Closing date: 14**th** December**

We have an exciting opportunity for a Student Services Advisers to join our highly rated Student Services team at Derby College Group. The new Adviser will be a key member of the team providing vital support and information, advice and guidance (IAG) to students, and will report to Laura Chera, the Student Services Manager.

You will provide a high-quality IAG service to Derby College’s students from the beginning to the end of their student journey and will have a positive impact on their time at the College. You will deliver an outstanding student support experience, ensuring excellent customer service is delivered at all stages.

**Essential Competencies**:

- Effective interpersonal skills
- Good communication skills at all levels both in writing and orally
- Able to deliver excellent customer service
- IT literate and comfortable working with different IT systems and processes, including Microsoft Office
- Highly organised with good attention to detail, achieving high levels of accuracy
- Able to prioritise work and meet deadlines

**Essential Knowledge/Qualifications**:

- Knowledge of Data Protection and GDPR legislation, ensuring full compliance at all times
- Awareness of the College as a business and its Corporate image
- Awareness of Further Education within the education structure
- NVQ Level 3 in Advice and Guidance (or willing to work towards)
- L2 Qualifications including Maths and English (Grade A-C or equivalent)

If you hold a NVQ Level 3 in advice and guidance that is great, but if not, we will provide you with the support to achieve this qualification.

**Previous applicants need not apply.**

Job Description



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