Carers Helpline Adviser

2 weeks ago


Derby, United Kingdom Citizens Advice Full time

**Position**: Carers Helpline Adviser

**Location**: Hybrid working
- Opportunity to mainly work from home with travel to Derby City Centre and venues around Derby

**Closing date**: 14 June 2023

**Role details**:
**Job title**: Carers Helpline Adviser

**Location**: Hybrid working
- Opportunity to mainly work from home with travel to Derby City Centre and venues around Derby

**Salary**: £21, 891 FTE pro rata

**Salary pro rata**: Yes

**London allowance**: No

**Hours per week**: 22.5

**Type of contract**: Permanent

**Closing time**: 23:59

**Interview date**: 21-06-2023

Citizens Advice Mid Mercia is looking for a part-time Carers Helpline Adviser to join our Universal Services for Carers Team on a permanent basis.

The role will be responding to calls from unpaid carers through the service’s helpline and action referrals from partner organisations.

This will include assessing the needs of unpaid carers and then providing appropriate information, advice, and guidance and/or signposting/referral to appropriate internal/external services.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.


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