Nhs 111 Clinical Advisor

2 weeks ago


Derby, United Kingdom DHU Healthcare Full time

**Job Description & Person Specification**

Position:
NHS 111 Clinical Advisor

Division:
NHS 111

**Location**:
Derby, Chesterfield, Leicester, Oldbury & Remote ( Remote Workers must live 30+ miles from one of our DHU Sites

Reporting to:
NHS 111 Clinical Performance Manager

Purpose of the Role

The post holder will be responsible for assessing callers with a wide spectrum of clinical conditions; advising patients on next steps and referring them on to further care when appropriate. The computer based clinical decision systems NHS Pathways will facilitate and support the advice given. NHS 111 Clinical Advisors will be required to work as part of a multi-disciplinary team within the service provided by DHU 111 (East Midlands) CIC providing quality, evidence based health care to meet the immediate needs of the patient. Demonstrating a commitment to a high quality service, excellence in clinical practice and continuous professional development are integral to the role and to the development of the service.

Values, behaviors and principles

The post holder is expected to lead by example in terms of role modelling the behaviors associated with our values.

We are always:

- Compassionate - we show kindness, consideration and understanding in everything we do - and demonstrate our caring nature to our patient, people and communities
- Accomplished - we are available day and night - a response, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual
- Respectful - we recognise the value that individual and team difference bring - welcoming views, listening, being honest, and learning from others’ experiences
- Encouraging - we believe everyone matters, so we inspire confidence in other - promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas

Key Areas of Responsibility & Accountability
- Able to demonstrate competence in all areas of clinical advisor role; front ending of calls, clinical validation/assessment and provision of support and advise to other advisors via the DHU 111 clinical advice line
- Receive telephone calls from patients, carers, DHU 111 colleagues or healthcare professionals and then undertake an assessment of the presenting concerns, giving advice, as appropriate, using NHS Pathways or other clinical decision support system
- Use clinical knowledge and advanced communication skills to provide high quality assessment and safe and effective advice to NHS 111 callers.
- Advise patients on self-care as appropriate though the effective communication of evidence-based health care advice supported by NHS Pathways or other clinical decision support system.
- Facilitate the patient pathway through primary, secondary, community and tertiary care. Where possible assisting patients in the correct use of primary care and emergency care services and other healthcare related organisations
- Use negotiation skills when necessary and establish concordance with patients on appropriate course of action to take for the level of care determined
- Maintain accurate patient care records as required.
- Manage all calls in a controlled and professional manner treating all patients with compassion, empathy and respect
- Support the achievement of quality standards and performance levels relevant to the NHS 111 service
- Work within the parameters of own skills and knowledge maintaining an awareness of service and practice developments
- Participate in the clinical governance and quality improvement requirements of the DHU 111 service
- Maintain an awareness of individual responsibilities in relation to clinical governance.
- Practice within the parameters of policies, protocols and guidelines.
- Participate in research and development activities of DHU 111.
- Participate in the reflective and clinical supervision framework for clinicians within DHU 111.
- Offer appropriate advice to other clinicians and health advisors on care practices, delivery and service development within the parameters of the role and scope of practice.
- Participate in the ongoing individual professional development within the organisation
- Fulfil the professional regulatory requirements for post-registration education and development
- Mentor and role model as appropriate in the development of health advisor and clinical triage consultation.
- Maintain an active registration with the Nursing & Midwifery Council on the part of the Register relevant to the post.
- Work within the professional Code of Conduct and other directives as defined by the relevant regulatory body (NMC, HCPC etc)
- Maintain professional and clinical competence through mechanisms of continuing professional development.
- Successfully complete training on the NHS Pathways system and maintain competence in line with the pre-defined competency framework
- Attend meetings, mandatory training and system updates as requested by managers
- Participate in regular performance



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