Resident Services Manager Btr

3 weeks ago

Derby, United Kingdom Cobalt Recruitment Full time

**Resident Services Manager**

**Competitive Salary**

**Mon-Fri 9-5:30**

**Role**
- Customer Service_
- Manage and co-ordinate the customer services team and reception/parcel service, ensuring the provision of an excellent front-line service to residents and other customers on the phone, in writing and in person
- Keep abreast of good practice and establish new ways of providing services to customers
- Ensure effective co-ordination between the customer services team and other areas of the business to enable the efficient working of the front-line service
- Set, review and monitor service standards
- Deliver all on-boarding materials such as handbooks, notices, instructions
- Operations_
- To lead on ensuring the delivery of high-quality services including front & back of house functions, amenity space management, voids & unit management, tenancy, income management and tenant involvement
- Overall responsibility for ensuring properties are managed in a professional manner
- To ensure the smooth running of the letting process from offer acceptance to move-in and settling of new tenants
- Manage and coordinate the day to day running of cleaning and maintenance operatives
- Contribute to the formulation, review and development of policies and procedures, ensuring they are implemented by the staff and that targets are set and monitored
- Keep abreast of H&S and industry relevant changes in legislation, practice and policy, initiating changes as required
- Customer Engagement_
- Identify opportunities for enhanced service delivery to optimise customer experience
- Meet and greet residents and handle complaints to effective resolution
- Organise regular events for residents, ensuring that events are marketed effectively through social media and other methods of communication.
- Management_
- Management, development and support of direct reports, ensuring clear co-ordination between them and effective performance. This includes setting targets and monitoring team and individual goals, ensuring that staff appraisals take place and that individualtraining requirements are met
- Recruit staff as required and provide induction and other training as required for the personal development of members of staff
- Encourage and develop new initiatives and ideas with staff
- Lead, motivate, communicate with, develop and performance manage direct reports to ensure that they are fully motivated to achieve best performance to meet the company's needs
- Reporting_
- Prepare and ensure the preparation of regular customer & building data
- Prepare reports as required to report against KPI targets
- Attend meetings and online calls and deliver minutes to team
- Draft and manage the Resident Service budget, monitoring it regularly and ensuring expenditure is within target
- Respond to out of hours emergency calls
- Develop and maintain a smooth working relationship with relevant outside bodies
- To influence and contribute to delivering objectives
- To be customer-focused in all dealings with residents

**Requirements**:

- Significant experience in in property/building management
- Demostrable leadership and people management skills
- Experience of training and recruiting a cold start team
- Strong experience in creating and designing events, including event themes, "out of the box" ideas
- Track record of the design and delivery of service improvement plans
- Experience of setting and managing budgets
- Industry Qualifications from NFOPP, IRPM, RICS, ARMA desirable
- A good communicator with strong interpersonal skills
- Provide effective advice and support
- Ability to build relationships and work collectively with colleagues
- An ability to think creatively
- Goal-focused, positive and resilient
- Positive attitude and ability to work with little supervision
- Smart in appearance
- Continually strives to improve knowledge, skills and abilities to produce the best results
- Customer, student and hospitality management experience is preferred but not essential
- Knowledge of other languages may be an advantage
- Possess the ability to compile accurate reports, competent in presenting data and performance against KPIs and taking swift actions to remedy any shortfalls
- Possess a sound understanding of legislation relating to chemicals and dangerous substances i.e. COSHH. Promote, and by example, ensure safe-working practices at all times, including risk assessments

  • Resident Services Associate

    3 weeks ago

    Derby, United Kingdom PMR Full time

    PMR are seeking personable and enthusiastic Resident Services Associates for a well established provider of Build to Rent homes in Derby!** OVERVIEW** - Provide support to the Resident Services team to ensure that residents receive an excellent service, the building is maintained and managed efficiently to great standards - Provide a professional and...

  • Internal Medicine Residency

    4 weeks ago

    Derby, United Kingdom Pride Veterinary Centre - Referral Specialists Full time

    Role: Internal Medicine Residency Location: Pride Park, Derby Salary: £39,900 per annum Type: Full Time | 3-year Fixed-Term Contract Unleash Your Potential: Elevate Your Career with Us! The Internal Medicine residency program spans three years and is meticulously structured to provide advanced training in Internal Medicine,...

  • Operational Support Officer

    1 month ago

    Derby, United Kingdom C R Services NorthWest Limited Full time

    My client a leading council are looking for an operational support officer to join their Waste Disposal team that are responsible for the management of over 100,000 tonnes of household waste collected from our residents and other activities across the city. We have a vacancy for an Operational Support Officer to join our small team, tasked with working with...

  • Full Time Residence Counselor

    1 week ago

    Derby, Derbyshire, United Kingdom Loeb House, Inc. Full time

    Full Time Position 40 hrs/week Tuesday – Saturday 3 PM – 11 PM $17.16 – $19.32/hr. (depending on experience) ESSENTIAL FUNCTIONS: A Residence Counselor serves as a role model, providing a home-like atmosphere in which dignity and respect enhance each person’s existence. Other duties include but are not limited to: participate in person centered...

  • Retirement Living Co- Ordinator

    1 month ago

    Derby, United Kingdom BDS Northern Full time

    BDS are currently recruiting for a Sheltered Housing Scheme Manager for a retirement living service working around the Derby area. We are looking for someone with a friendly and happy demeanor to be the first point of contact for the residents of the service. Pay rate starting from £13.68ph PAYE - £16.46.ph Umbrella 17.5 Hours per week ideally across...

  • Healthcare Assistant

    3 weeks ago

    Derby, United Kingdom Simple Recruitment Services Ltd Full time

    Job Title: Day Shift Healthcare Worker - DerbyPosition: Healthcare AssistantLocation: Derby, DerbyshireShifts Available: AM/PM, Long days.Are you a compassionate individual looking for a rewarding position in healthcare? We are currently seeking dedicated Healthcare Assistants to join our team. This position offers an excellent opportunity to make a...

  • Service Manager

    3 weeks ago

    Derby, United Kingdom Adcock Refrigeration and Air Conditioning Full time

    Location: DerbyContract Type: Permanent/ Full-timeSalary: Competitive basic plus generous bonus schemeHours: 40Benefits: 25 days holiday per annum (FTE), plus bank holidays, increasing with service. Pension Scheme Wide training opportunities All the latest software, tools and equipment Generous Bonus Scheme Company CarOur Derby branch is looking for a...

  • Service Manager

    4 weeks ago

    Derby, United Kingdom Progressive Care UK Limited Full time

    Job Title: Service ManagerLocation: MidlandsResponsible to: Head of OperationsSummary of Main Duties and Responsibilities:Support and develop allocated services within Progressive Care to provide excellent and high-quality care/support.Provide line management, guidance, mentoring, and support to Unit/Home Managers to ensure effective management of...

  • Sterile Services Supervisor

    1 week ago

    Derby, United Kingdom STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **HOW YOU CAN MAKE A DIFFERENCE**: **About You** **Do you want to spend your working time making a difference in the world around you? Are you passionate about helping our incredible national...

  • Service Manager

    2 weeks ago

    Derby, United Kingdom Adcock Refrigeration and Air Conditioning Full time

    Location: DerbyContract Type: Permanent/ Full-timeSalary: Competitive basic plus generous bonus schemeHours: 40Benefits: 25 days holiday per annum (FTE), plus bank holidays, increasing with service. Pension Scheme Wide training opportunities All the latest software, tools and equipment Generous Bonus Scheme Company CarOur Derby branch is looking for a...

  • Service Manager

    3 weeks ago

    Derby, United Kingdom Adcock Refrigeration and Air Conditioning Full time

    Location: DerbyContract Type: Permanent/ Full-timeSalary: Competitive basic plus generous bonus schemeHours: 40Benefits: 25 days holiday per annum (FTE), plus bank holidays, increasing with service. Pension Scheme Wide training opportunities All the latest software, tools and equipment Generous Bonus Scheme Company CarOur Derby branch is looking for a...

  • Service Manager

    1 week ago

    Derby, United Kingdom Adcock Refrigeration and Air Conditioning Full time

    Location: DerbyContract Type: Permanent/ Full-timeSalary: Competitive basic plus generous bonus schemeHours: 40Benefits: 25 days holiday per annum (FTE), plus bank holidays, increasing with service. Pension Scheme Wide training opportunities All the latest software, tools and equipment Generous Bonus Scheme Company CarOur Derby branch is looking for a...

  • Care Home Administrator

    6 days ago

    Derby, United Kingdom Kingsway View Care Home Full time

    **We have an exciting new role of Care Home Administrator available for someone with a huge flair for customer service and a champion for high presentation** Our newly opened care home in Derby, Kingsway View is seeking a **Care Home Administrator** to join us on this exciting new journey. Providing residential, respite, dementia and nursing care, with 80...

  • Service Transition Manager

    1 day ago

    Derby, United Kingdom Morson Talent Full time

    Service Transition Manager - £500-£550 per day - Outside IR35 - Primarily remote with occasional attendance to an office in Derby - 9 months initial contract. Job Description: My client is seeking a highly skilled and experienced Service Transition Manager to lead their Transition & Release Management processes. The successful candidate will play a...

  • Service Manager

    3 weeks ago

    Derby, United Kingdom Steele-Dixon Full time

    Exciting news for experienced Service Managers in the East Midlands!A well-respected group is seeking a driven and ambitious individual with at least two years of experience in the automotive industry.The package includes a basic salary of £35-45k plus bonus. To be considered, you need at least two years experience in this role, or similar, in a franchised...

  • HVAC Service Manager

    3 weeks ago

    Derby, United Kingdom Orbital Recruitment Full time

    Role Overview: We are seeking a dynamic Service Manager to oversee the service and maintenance operations of our Derby-based team. This role is ideal for someone with a strong background in HVAC, air conditioning, and refrigeration, who thrives in leadership positions and is dedicated to excellence in customer service. Key Responsibilities: * Manage the...

  • Service Manager

    3 weeks ago

    Derby, United Kingdom Steele-Dixon Full time

    Exciting news for experienced Service Managers in the East Midlands!A well-respected group is seeking a driven and ambitious individual with at least two years of experience in the automotive industry.The package includes a basic salary of £35-45k plus bonus. To be considered, you need at least two years experience in this role, or similar, in a franchised...

  • HVAC Service Manager

    3 weeks ago

    Derby, United Kingdom Orbital Recruitment Full time

    Role Overview:We are seeking a dynamic Service Manager to oversee the service and maintenance operations of our Derby-based team. This role is ideal for someone with a strong background in HVAC, air conditioning, and refrigeration, who thrives in leadership positions and is dedicated to excellence in customer service.Key Responsibilities: * Manage the daily...

  • Care Home Administrator

    1 week ago

    Derby, United Kingdom Kingsway View Care Home Full time

    **We have an exciting new role of Care Home Administrator available for someone with a huge flair for customer service and a champion for high presentation** Our newly opened care home in Derby, Kingsway View is seeking a **Care Home Administrator** to join us on this exciting new journey. Providing residential, respite, dementia and nursing care, with 80...

  • Activities Coordinator

    4 weeks ago

    Derby, United Kingdom Kingsway View Care Home Full time

    **Are you looking to start your career in care, or to gain experience delivering activities? Are you looking for a fulfilling and rewarding role where you can utilize your imagination, ideas and creativity?** **Why not join our team at Kingsway View as an Activities Coordinator!** Our newly opened care home in Derby, Kingsway View is seeking an...