Customer Services Specialist

3 weeks ago


Derby, United Kingdom Derbyshire Community Bank Full time

Derbyshire Community Bank are seeking an outstanding individual to join our team as a Part-Time Customer Services Specialist to help us continue to offer outstanding services to our Members, whilst we seek to grow our operations.

Reporting to the Business Services Manager and working as an integral part of a small operational team, you will play a key role in providing first-class customer support, and arrears management activities to our Members.

You will have experience within a similar customer services or financial services role, including experience of working in a fast-paced and solutions focussed manner.

You will need to be flexible, enthusiastic, and committed to meeting the needs of our members whilst also achieving our business needs.

Ideally you will have some understanding of the challenges faced by local communities in Derbyshire and East Staffordshire, and the role of Credit Unions.

Essential requirements:

- Proven experience in similar customer service and/or financial service roles
- Ability to provide exceptional customer service and advise members confidently across a range of products and services
- Excellent oral and written communication skills
- Ability to balance ad-hoc and planned workloads whilst working to prescribed timescales and quality standards
- Ability to work effectively as part of a team, and to provide support to colleagues with other specialisms where required
- Sound IT skills, including confident use of Microsoft products, and the ability to learn new software packages competently.
- Ability to work in a regulated environment, including an ability to understand the applicable regulatory framework, and how this impacts on your role and responsibilities.
- Ability to work unsupervised and to deliver against agreed targets.
- Understanding of, and commitment to continuous improvement, including a commitment to your own personal development.

**Hours of work**: 18 hours per week, over Monday, Tuesday & Thursday, which may include occasional early mornings, weekend and evenings

**Salary**: £20,279 pro-rata

**Duration**: Permanent (Subject to a 6-month probationary period)

**Holidays**:25 days + bank holidays (pro-rata)

**Pension**: 5% Employer contribution under Automatic Enrolment Scheme

**Base**:Derby City Centre with occasional meetings and events in other locations, including infrequent travel outside of the area

**Closing date: 24th July**

**Interviews: TBC**

**Job Type**: Part-time
Part-time hours: 18 per week

**Salary**: £20,259.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Derby, DE1 1EQ: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Application deadline: 24/07/2023
Reference ID: CSS12/22



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