Customer Service Assistant
1 month ago
Following exceptional growth ,our client is looking to strengthen their success by appointing an experienced Customer Services Advisor into their Customer Services Team.
**Working Hours**:37.5 per week, Mon - Fri - OFFICE BASED
**£22,500 per annum**
**Derby City Centre**
- Answer incoming calls and process query which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner
- Input orders ensuring all information is accurate
- Make outbound calls as per the relevant call schedule
- Solve customer problems ensuring a full first-time resolution or escalation as appropriate
- Offer alternatives when products are out of stock or products are discontinued
**Skills and Qualifications**
- Customer service experience by phone
- Be able to work on own initiative to deliver business objectives
- Proficient in Microsoft office suite - essential
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