Customer Service Assistant

1 month ago


Derby, United Kingdom Elizabeth Michael Associates Full time

Following exceptional growth ,our client is looking to strengthen their success by appointing an experienced Customer Services Advisor into their Customer Services Team.

**Working Hours**:37.5 per week, Mon - Fri - OFFICE BASED

**£22,500 per annum**

**Derby City Centre**
- Answer incoming calls and process query which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner
- Input orders ensuring all information is accurate
- Make outbound calls as per the relevant call schedule
- Solve customer problems ensuring a full first-time resolution or escalation as appropriate
- Offer alternatives when products are out of stock or products are discontinued

**Skills and Qualifications**
- Customer service experience by phone
- Be able to work on own initiative to deliver business objectives
- Proficient in Microsoft office suite - essential



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