Italian-speaking Complaint Handler
4 days ago
**Italian-speaking Complaint Handler - Glasgow - Salary up to £25,000 p/a + Benefits**
**Are you fluent in Italian and have customer service or complaints handling experience? Do you want to grow your career working for one of the largest insurers in the world?**
You are an excellent listener, and your communication skills are second to none.
You will have the opportunity to join a multinational team within a global organisation in a working environment that’s collaborative and supportive. An organisation that promotes mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels.
**This is a full-time, permanent opportunity with a salary available of up to £25,000 p/a DOE. At present this role will follow a hybrid-working model.**
**Are you whom we're looking for?**
- You are fluent in Italian and English (written and verbal)
- You have excellent communication skills (written and verbal)
- You have previous complaint handling experience (desirable)
- You have operational experience
- You are proficient in MS Office Packages
- You have previous customer service experience
**What does the day-to-day look like?**
- Engaging with customers throughout the complaint process, ensuring regular progress updates
- Handling complaints fairly and within local requirements
- Reviewing and learning from past decisions, including decisions made by the local regulators
- Gathering necessary evidence about complaints and ensuring fair customer outcomes
- Prioritising and handling the caseload
- Working with internal departments and gathering information to investigate complaints
- Managing all incoming enquiries effectively, while always providing the customer with a professional service
- Making final decisions on the merits of the complaint, calculating payments, and explaining the rationale when appropriate
- Communicating outcomes clearly to customers in writing and by telephone
- Liaising with local authorities where necessary
- Building and maintaining relationships with the business
**What’s in it for you?**
- Bonus and pension scheme
- Private Medical cover
- Employee Share Purchase Plan
- Life Assurance
- Subsidised gym membership
- Employee Resource groups
- Comprehensive learning and development offerings
- One-day annual Charitable leave
- Cycle to work scheme
- Employee Assistance Program
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£24,000.00 per hour
**Benefits**:
- Company events
- Cycle to work scheme
- Gym membership
- Life insurance
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Glasgow
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