Complaints Handler
6 months ago
Anderson Knight are looking to recruit a Complaint Handler for one of our priority clients based in Glasgow. This is a full time, permanent position. Hybrid working is available after training has been completed.
You will be required to resolve complaints in line with company policies and procedures whilst providing excellent customer service.
Duties & Responsibilities
- You will be expected to log, manage and resolve all complaints in line with guidelines
- Maintain a high standard of customer service to all external and internal customers.
- Manage you own caseload ensuring all complaints are managed though to resolution
- You will be responsible for liaising with external parties in relation to any complaints escalated to them.
- You will be responsible for managing your own knowledge of the finance industry including regulatory requirements of compliance in relation to complaint handling
- Ensure you’re a providing the best possible customer experience whilst delivering the best outcome for each complaint
- Supporting colleagues through the investigation and resolution of complaints
- Accurately recording details of complaints including the nature of the complaint, relevant dates, customer information, and any other pertinent details in the complaint management system or database.
Experience & Skills
- Previous experience in a customer service or complaints handling role is highly desirable.
- Exceptional communication skills, both verbal and written, with the ability to remain calm and professional in challenging situations.
- Strong problem-solving and decision-making abilities.
- Excellent organisational skills with attention to detail.
- Ability to work independently and efficiently manage multiple complaints simultaneously.
- Empathy and understanding towards customers' concerns and the ability to build rapport.
- A positive attitude, resilience, and a commitment to providing outstanding customer service.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00 per year
Work Location: In person
Reference ID: AK-923
-
Complaints Handler
6 months ago
Glasgow, United Kingdom MB Group Full timeFantastic opportunity for a Complaints Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and the...
-
Complaints Handler
6 months ago
Glasgow, United Kingdom Anderson Knight Full timeAre you a skilled communicator with a passion for resolving customer issues? - Do you thrive in a fast-paced environment and possess exceptional problem-solving skills? If so, we have an exciting opportunity for you to join one of our clients as a Complaints Handler. As a Complaints Handler, you will play a vital role in maintaining high standards by...
-
Complaints Handler
6 months ago
Glasgow, United Kingdom HRC Recruitment Full time**Customer Complaint Handler - Glasgow£15.74 per hour / 35hr Week - 3month Temp (Ongoing)** **Are you an experienced complaint handler with a financial services or health insurance background?** **Do you have experience providing excellent customer service to a varied customer base daily?** **Are you a natural problem solver and keen to assist...
-
Complaint Handler
7 months ago
Glasgow, United Kingdom Meraki Full timeMeraki Talent are seeking an experienced Complaints Handler for a permanent opportunity within the heart of Glasgow. Joining an established team, you will be instrumental in supporting customers through their complaint journey, ensuring a smooth and customer focused service. Key duties will include; - Gathering and presenting evidence to ensure a fair...
-
Complaints Handler
6 months ago
Glasgow, United Kingdom Anderson Knight Full timeAnderson knight is looking for a Complaints Handler for one of our priority clients based in Glasgow. This is a full time, permanent position. The purpose of this role is to ensure any complaints are managed and resolved inline with procedures. You will be responsible for providing a high standard of customer service. Duties & Responsibilities; - You will...
-
Complaints Handler
2 weeks ago
Glasgow, United Kingdom Optical Express Full timeJob Description Job Title : Complaints Handler - Clinical Services Location : Glasgow City Centre Hours : 40 hours per week, office based Competitive salary & benefits At Optical Express we are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 34 years, millions of...
-
Complaints Handler
2 weeks ago
Glasgow, United Kingdom Optical Express Full timeJob Title: Complaints Handler - Clinical ServicesLocation: Glasgow City CentreHours: 40 hours per week, office basedCompetitive salary & benefitsAt Optical Express we are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 34 years, millions of patients have trusted...
-
Complaints Handler
5 days ago
Glasgow, United Kingdom Optical Express Full timeJob Title: Complaints Handler - Clinical ServicesLocation: Glasgow City CentreHours: 40 hours per week, office basedCompetitive salary & benefitsAt Optical Express we are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 34 years, millions of patients have trusted...
-
Complaints Handler
2 weeks ago
Glasgow, United Kingdom Optical Express Full timeJob Title: Complaints Handler - Clinical ServicesLocation: Glasgow City CentreHours: 40 hours per week, office basedCompetitive salary & benefitsAt Optical Express we are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 34 years, millions of patients have trusted...
-
Complaints Handler
2 weeks ago
Glasgow, United Kingdom Optical Express Full timeJob Title: Complaints Handler - Clinical ServicesLocation: Glasgow City CentreHours: 40 hours per week, office basedCompetitive salary & benefitsAt Optical Express we are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 34 years, millions of patients have trusted...
-
Utilities Complaint Handler
4 weeks ago
Glasgow, United Kingdom CV-Library Full timeHuntswood is looking for Utilities Complaint Handlers with utilities and complaint handling experience to join an exciting project based in our Glasgow Office. As a complaint handler you will be investigating business customer complaints and resolving them with solutions that suits the customer and the company. Start Date: 18th November 2024 Day Rate:...
-
Complaints Resolution Handler
6 months ago
Glasgow, United Kingdom HRC Recruitment Full time_**Complaint Handler**_ - **Salary - £25,000**_ - **Location - Glasgow - Finnieston **_ Are you a Complaints Handler ready to take your career to the next level? Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender - they use a mix of technology, financial acumen and have a brilliant team to...
-
Complaints Resolution Handler
6 months ago
Glasgow, United Kingdom HRC Recruitment Full time_**Complaint Handler**_ - **Salary - £25,000**_ - **Location - Glasgow - Finnieston **_ Are you a Complaints Handler ready to take your career to the next level? Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender - they use a mix of technology, financial acumen and have a brilliant team to...
-
Complaints Handler
6 months ago
Glasgow, United Kingdom AXA UK Full time**Are you an excellent communicator with a passion for building relationships?** **Are you looking for an opportunity that will allow you to put the Customer First in everything you do?** **If so, we have the perfect opportunity for you!** **Job Title: Complaints Handler** **Company**: AXA Retail **Location**: Bolton **Contract Type**: Full time, 37.5...
-
Complaints Handler
5 months ago
Glasgow, United Kingdom Teleperformance Full timeOverview: **Job Title**: Financial Services Complaints Handler **(Glasgow Based)** **Location**: Glasgow UK - **(Office Based)** **Travel Required**: No **Department**:Customer Resolutions **Management Responsibility for**:N/A **Reports to**: Customer Resolutions Manager **Contract Type**: Full time/40 hours per week currently Mon -...
-
Complaints Handler
6 months ago
Glasgow, United Kingdom Aviva Full timeComplaints Handler - Salary £21,700 to £25,500 Are you someone who thrives in resolving complex customer issues? Do you have a natural curiosity and enjoy investigating cases to provide fair and timely resolutions? If so, we have an exciting opportunity for you to join our newly created Complaints Centre of Excellence at Aviva. A bit about the...
-
Complaints Handler
6 months ago
Glasgow, United Kingdom AXA UK Full time**About the role**: We have an exciting opportunity for a Complaints Handler to join us in our Bolton, Glasgow or Haverhill office. Working within our Commercial Insurance Department, you'll be working with some great people, so your ability to build strong relationships will be key to the success of our department and driving customer improvement. We see...
-
Utilities Complaint Handler
4 weeks ago
Glasgow, United Kingdom Huntswood CTC Limited Full timeHuntswood is looking for Utilities Complaint Handlers with utilities and complaint handling experience to join an exciting project based in our Glasgow Office. As a complaint handler you will be investigating business customer complaints and resolving them with solutions that suits the customer and the company. You will also be taking and making calls from...
-
Complaints Handler
2 weeks ago
Glasgow, Scotland, Scotland, United Kingdom Optical Express Full timeJob Title: Complaints Handler - Clinical ServicesLocation: Glasgow City CentreHours: 40 hours per week, office basedCompetitive salary & benefitsAt Optical Express we are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 34 years, millions of patients have trusted...
-
Complaints Handler
6 months ago
Glasgow, United Kingdom Diligenta Full time**The Opportunity** At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you’ll be representing our brand and ensuring that no matter how our customer feels when they call, they’ll put the phone down relieved or satisfied. Due...