Complaints Handler

2 weeks ago

Glasgow, United Kingdom Anderson Knight Full time

Are you a skilled communicator with a passion for resolving customer issues?
- Do you thrive in a fast-paced environment and possess exceptional problem-solving skills?

If so, we have an exciting opportunity for you to join one of our clients as a Complaints Handler. As a Complaints Handler, you will play a vital role in maintaining high standards by effectively addressing and resolving customer complaints.

Duties & Responsibilities:

- Gather all necessary information from customers to fully understand the nature and details of the complaint.
- Conduct thorough investigations into complaints, working closely with relevant departments and stakeholders.
- Provide timely and accurate responses to customers, keeping them informed about the progress of their complaint and the steps being taken to resolve it.
- Identify opportunities for service improvement based on recurring complaints and provide feedback to the relevant teams.
- Maintain detailed records of complaints, resolutions, and any actions taken.
- Escalate complex or unresolved complaints to the appropriate senior staff members or department heads.
- Collaborate with colleagues to share knowledge and best practices for effective complaint handling.

Experience & Skills:

- Previous experience in a customer service or complaints handling role is highly desirable.
- Exceptional communication skills, both verbal and written, with the ability to remain calm and professional in challenging situations.
- Strong problem-solving and decision-making abilities.
- Excellent organisational skills with attention to detail.
- Ability to work independently and efficiently manage multiple complaints simultaneously.
- Empathy and understanding towards customers' concerns and the ability to build rapport.
- A positive attitude, resilience, and a commitment to providing outstanding customer service.

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

Work Location: In person

Reference ID: AK-5678

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