Complaints Handler

2 weeks ago

Glasgow, United Kingdom HRC Recruitment Full time

**Customer Complaint Handler - Glasgow£15.74 per hour / 35hr Week - 3month Temp (Ongoing)**

**Are you an experienced complaint handler with a financial services or health insurance background?**

**Do you have experience providing excellent customer service to a varied customer base daily?**

**Are you a natural problem solver and keen to assist customers?**

We are looking to speak to experienced complaint handlers for a new role based in Glasgow. For this role you must have experience working to set business policies and procedures, giving excellent customer service to a varied customer base daily. You will be responsible for managing a set caseload, completing in-depth investigations, working towards the correct resolution for each specific customer whilst liaising with various business departments daily.

**Are you who we are looking for?**
- You are an experienced complaint handler with experience within an insurance business (preferable)
- You are motivated and able to work well in a challenging environment
- You have strong communication skills both written and orally within a professional environment
- You have strong telephony customer service experience within a fast-paced environment
- You will have excellent problem-solving skills
- You are able to work well individually and as part of a wider team
- You are able to manage time and diary effectively daily
- You have experience working to set targets and KPI's

**What is the day to day like?**
- Ensuring that all complaints are logged, managed and resolved, completing a full, detailed investigation on a case by case basis
- Providing excellent service to a varied customer and client base daily to set expectations
- Providing updates and communicating with customers daily
- Completing all general administrative duties daily, ensuring that all information is accurately recorded on the system
- Liaising with various business departments daily, building and maintaining relationships with key contacts internally
- Managing your time and diary effectively to ensure all tasks are complete against set targets and deadlines
- Working well individually and within a wider team environment daily

**Interested and keen to pursue this fantastic opportunity? If so, please click the link to apply.**

**Job Types**: Full-time, Temporary contract

**Salary**: £15.74 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person

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