Claims Response Administrator
3 weeks ago
**Claims Response Administrator**
Full time
Permanent
A thriving and nationally expanding Insurance company are looking for a Claims Response Administrator to join their friendly, fast-paced Head Office based in Romford. This role would suit someone interested in progressing in the insurance sector, you willbe clued up on Excel and Word and be confident picking up new systems. Ideally someone who has basic knowledge of the Insurance sector.
**Purpose**
To assist the claims department with both administrative tasks and the first notification process.
**Key Responsibilities**
- Reviewing and actioning all new claims received.
- Call Policyholders to take notification of the claim.
- Call Third party representatives to establish details of a claim.
- Answer incoming claims enquiry calls.
- Action daily tasks, diary and post.
- Instructing engineers on cases
- Instructing VRG to intervene on fault claims.
- Referring claims to underwriting
- Referring claims to validation.
- Escalate any conflicting work requests.
**Skills and Competencies**
- Ability to work on own initiative
- Pleasant and confident telephone manner
- Excellent communication skills; verbal and oral
- Able to prioritise workload and multi-task to ensure deadlines are met
- Trustworthy, Reliable, Approachable, Flexible, Punctual, Responsible, Accountable, Professional and Methodical
- Good organisation skills
- Excellent attention to detail
- Good team Player
- Self-motivated
- Pro-active approach
- Identify problems & communicate accordingly
- Comply with FCA and audit requirements
- Be positive & enthusiastic about what you do Experience
- Previous experience in a similar role would be preferable
- Experience using Microsoft Packages
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