Call Centre Administrator

3 weeks ago


Barnsley, United Kingdom Sheffield Children's NHS Foundation Trust Full time

A rare and exciting opportunity has arisen at Embrace Transport for a Call Centre Administrator.

Embrace is a unique and innovative Critical Care Transport Service responsible for the transfer of critically ill neonates and children within Yorkshire, the Humber and beyond. Annually over 3400 calls are received with teams sent to transfer over 2200 patients by road, helicopter or fixed wing.

Working in our Barnsley Call Centre, as a Call Centre administrator you will be the first point of contact for the transfer of critically ill babies and children.

We are looking for an excellent communicator ideally from a Call Centre or customer service background. You will have excellent administrative and organisational skills and be able to work individually or as part of a team.

Embrace Transport Service provides a 24/7 365 days a year transport service. You will be required to work a variety of shifts on a rota which covers days, nights, weekends and bank holidays.

A rare and exciting opportunity has arisen at Embrace Transport for a Call Centre Administrator.

Embrace is a unique and innovative Critical Care Transport Service responsible for the transfer of critically ill neonates and children within Yorkshire, the Humber and beyond. Annually over 3400 calls are received with teams sent to transfer over 2200 patients by road, helicopter or fixed wing.

Working in our Barnsley Call Centre, as a Call Centre administrator you will be the first point of contact for the transfer of critically ill babies and children.

We are looking for an excellent communicator ideally from a Call Centre or customer service background. You will have excellent administrative and organisational skills and be able to work individually or as part of a team.

Embrace Transport Service provides a 24/7 365 days a year transport service. You will be required to work on a shift rota which covers days, nights, weekends and bank holidays.

Sheffield Children’s is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health and acute specialist settings.

We have three overarching aims that set the direction for the Trust in our vision “to create a healthier future for children and young people.”
- Outstanding patient care
- Brilliant place to work
- Leader in children’s health

Our commitment to rewarding colleagues is demonstrated through our brilliant reward and benefits offer including; generous annual leave entitlement and pension scheme and access to salary sacrifice schemes such as cycle to work and lease cars.

We are committed to supporting colleagues from different heritages and lifestyles while at work. This is supported through the offer we have in place for flexible working and the three equality network groups we have in place. Colleagues are encouraged to join these groups and request flexible working.

A rare and exciting opportunity has arisen at Embrace Transport for a Call Centre Administrator.

Embrace is a unique and innovative Critical Care Transport Service responsible for the transfer of critically ill neonates and children within Yorkshire, the Humber and beyond. Annually over 3400 calls are received with teams sent to transfer over 2200 patients by road, helicopter or fixed wing.

Working in our Barnsley Call Centre, as a Call Centre administrator you will be the first point of contact for the transfer of critically ill babies and children.

We are looking for an excellent communicator ideally from a Call Centre or customer service background. You will have excellent administrative and organisational skills and be able to work individually or as part of a team.

Embrace Transport Service provides a 24/7 365 days a year transport service. You will be required to work on a shift rota which covers days, nights, weekends and bank holidays.

Inclusive Recruitment & Selection

Interview Date - Tuesday 11th April 2023

Trust Values

The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:

- Compassion - leading by kindness and showing empathy, understanding and respect
- Accountability - striving to do the right thing and owning responsibility
- Respect - value differences, tackling inequality and fostering a culture of inclusion
- Excellence - delivering a high-quality standard of care



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