Financial Operations Team

3 months ago

Stirling, United Kingdom University of Stirling Full time

**Post Details**
Full time
Open ended

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

**The Post**
Operating within the Finance Operations team, the Income Team leader will lead on all accounts receivable activities to ensure timely collection and processing of all University receivable receipts. The role holder will be responsible for providing excellent accounts receivable service responsive to the needs of all stakeholders, and in particular to the University’s students.

Reporting to the Finance Operations Manager, the role holder will lead in the invoicing and collection of tuition fees for students, sponsors and other customer invoices. This is a broad role covering technical aspects of how our internal systems operate through to customer experience. The role holder will contribute to driving system developments and engaging with other parts of the University, to deliver operational improvements and the development of communications and customer relations, ensuring strong cash collection and a smooth customer journey.

The role holder must ensure compliance with all associated financial regulations, governance and statutory obligations.

**Description of Duties**
The post holder will be responsible for:
**Managing the Income Team**
- Lead, motivate and develop a team of staff to provide a professional, high quality and customer focused service
- Ensure the team maintains a professional approach in understanding, responding and delivering client and customer needs

**Debt Management**
- Develop debt collection processes that improve the timeliness of payments from students and customers and are consistent with agreed credit periods
- Reconcile the finance system debtors ledgers with control accounts and student registry systems according to the monthly management accounts and year end timescales
- Develop, produce and review monthly management information reports on debt as part of the monthly management accounts process
- Manage the financial aspects of the student enrolment process
- Manage refunds to students in relation to overpaid tuition fees

**Customer service**
- Ensure student, parent and sponsor financial queries on debt are handled in a professional sympathetic manner and queries are responded to on a timely basis
- Champion continuous improvement in service delivery and raise the profile of the team by taking part in student induction and experience events, training and other events to maximise student: finance contact

**Training**

**Cross University initiatives**
- To work with influence across the University by developing and sustaining relationships that can be instrumental in the management of debt and the student experience.

**Policies and Procedures**
- To be responsible for the documentation and maintenance of all processes and procedures for the Income Team
- To ensure that the Income Team maintain a sound up to date knowledge of legislation and regulations impacting upon their role e.g., GDPR and Anti Money Laundering

**General**
- As a senior staff member within Financial Operations, you will be expected to seek and adopt best practice, maintain a high level of accuracy in all outputs and provide a flexible approach to delivering to deadlines
- Promote and exemplify the University’s values
- To carry out other duties or projects consistent with the role and level of the post as may be required from time to time

**Essential Criteria**
- AAT qualified and / or educated to degree standard (or equivalent)
or
- With significant relevant vocational experience demonstrating clear professional development through involvement in a series of progressively more demanding roles
- Good working knowledge of accounts receivable/credit control in a large complex organisation
- Ability to demonstrate the building and maintaining of strong working relationships with stakeholders
- Experience of managing a flexible team in a dynamic environment
- Experience of improving efficiency and effectiveness within a team
- Experience of debt collection with the confidence to deal with sensitive financial issues and keep appropriate individuals informed at all times
- Good planning, organisational and administration skills to manage priorities
- Effective verbal and written communication skills with the confidence and diplomacy to deal with a range of external customers, staff and students
- Ability to effectively report financial information to senior stakeholders
- Excellent customer service skills
- Ability to work in a team, work under pressure and meet tight deadlines
- Strong IT skills, including advanced excel (such as vlookup, pivot tables) and word; accounts receivable module of an accounting system

**Desirable Criteria**
- Experience of working in the HE sector

**Behaviours and Competencies**
The role holder will be required to evidence that they can meet the qualiti

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