Office Operations Manager
1 week ago
**_Office Operations Manager required within the Travel & Tourism Industry for the UK's largest cottage and holiday lettings brand to be based in their Regional Office in Whitby in North Yorkshire_**
The Office Operations Manager in the regional operations team will see you taking responsibility for an office which provides an essential service to property lettings homeowners; the managed service takes the stress away from letting out clients' holidayhomes, taking care of cleaning, maintenance, check in - you name it, you and your team will simplify the process and take the pressure away from property let owners.
**The Travel & Tourism Office Operations Manager with Holiday Lettings will in brief: -**
- Report to the Regional Manager, you'll be responsible for the teams across a specific geographic patch around the Whitby area, which is positioned within some of the company's high-density areas when it comes to holiday properties.
- You'll be responsible for managing a team to deliver operational excellence at a local level, in a role which will see you trusted to implement new ways of working and enhance working practices, as well as managing the day-to-day operations.
- The Regional Operations Team is responsible for delivering Operational Excellence to Owners and Guests, at a local level by ensuring consistent operational standards when it comes to cleanliness, maintenance, service delivery and guest check-in, and itwill be your role to motivate your teams to deliver a passionate, customer-focused strategy that accommodates the needs of home-owners and guests.
Regional Operations presents one of the biggest growth opportunities available within this leading holiday lettings company and they are building a team of commercially savvy, operationally minded, and ambitious people to help them to fulfil their potential.This is a genuinely exciting role for an operationally-focused team member who enjoys building fantastic teams which delight owners and guests through amazing local service delivery.
**Benefits of working as a Travel & Tourism Office Operations Manager with Holiday Lettings include: -**
- Competitive basic salary.
- Working 5 days per week between Monday to Saturday with a day off in Lieu when having worked a Saturday.
- 25 days holiday plus all Bank Holidays, 33 Day Paid Annual Leave.
- Other excellent staff benefits include staff travel discounts etc;
- Experience in a service sector in a similar role managing teams within sectors such as Travel & Tourism, managed services, facilities management, holiday resorts and holiday parks
- Experience leading operational change
- Adaptability and a passion for taking the initiative in a fast-paced and ever-changing work environment
- Demonstrable experience in making decisions using data to drive change
- Analytical thinking and a comfort in "failing fast" through experimentation
- A creative approach to operational problem solving, with tangible examples
- The ability to prioritise and deliver a project from beginning to end, irrespective of external factors and pace
- Adaptability and a passion for taking the initiative in a fast-paced and ever-changing work environment
- Due to the nature of this role, a full, clean driving license is also essential, as you'll be expected to visit clients' properties and will need the ability to be present in the offices that you're responsible for on a regular basis
**Interested?
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