Dental Operations Manager
2 weeks ago
About DentalZen:
">We are a leading dental practice dedicated to providing exceptional patient care and services. Our team is passionate about delivering high-quality treatments and exceeding our patients' expectations.
Job Summary:
">We are seeking an experienced Dental Office Manager Assistant to join our team at DentalZen. This is a challenging and rewarding role that requires excellent communication and leadership skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:
">- ">
- Staff Supervision:">
- ">
- Oversee staffing and ensure each staff member understands their position, company policies, and receives appropriate criticism and/or training when needed.">
- Act as a liaison between Associates and patients.">
- Respond to conflict and provide conflict resolution.">
- Identify successful career development opportunities for employees, communicate this to HR.">
- Assist the Office Manager in maintaining staff schedules, covering absent staff, and reducing overtime.">
- Ensure dental receptionists manage calls effectively, return calls, and identify necessary training.">
- Participate in recruitment, identifies staffing needs, facilitates onboarding and training, and participates in offboarding and dismissal protocol with HR.">
- Operational Supervision:">
- ">
- Assist Regional Office Manager in overseeing production and expenditure.">
- Open and close the office, as required.">
- Ensure inventory control and supports cost reductions.">
- Complete administrative functions, including bank deposits, invoice processing, supporting accounts receivable, maintaining office email and mail, and preparing estimates for insurance.">
- Maintain patient data according to regulations and company policies, ensuring secure record storage.">
- Maintain a high level of professionalism and motivates staff.">
- Maintain quality assurance with respect to dental procedures, customer service, sterilization techniques, and health standards.">
- Represent office at corporate and management meetings, as required.">
- Provide management and corporate reports, including production summaries and inventory counts.">
- Ensure the clinic is stocked and operational, communicating needs to the Regional Office Manager.">
- Support marketing initiatives.">
- Take responsibility for office appearance and functionality, ensuring a safe, professional, and clean environment.">
- Patient Experience:">
- ">
- Set the standard for communication with patients, responding efficiently and appropriately to patient needs.">
- Take responsibility for smooth patient flow, handling situations that may slow or stop patient flow.">
- Manage patient scheduling and directs patient traffic flow.">
- Present treatment plans to patients when needed.">
- Educate patients whenever possible and ensures staff members educate patients appropriately.">
- Resolve patient issues in accordance with company policies and procedures.">
Requirements:
">- ">
- Minimum 2 years of experience in a similar role.">
- Excellent communication and leadership skills.">
- Ability to work effectively in a fast-paced environment.">
- High school diploma or equivalent required; associate's or bachelor's degree preferred.">
- Estimated salary: $60,000 - $80,000 per year based on location and experience.">
About Us:
">DentalZen is committed to providing exceptional patient care and services. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Contact Information:
">Please submit your application, including your resume and cover letter, through our website. We look forward to hearing from you
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