Customer Service Adviser

6 months ago

Castle Cary, United Kingdom Cencora Full time

**What you will be doing**:
**_ Who are we?_**
MWI Animal Health UK: Founded by veterinarians, for veterinarians. MWI Animal Health, part of AmerisourceBergen (within the Fortune Top 10) has a wealth of experience delivering a quality wholesale service, a secure supply chain and business continuity for customers across the UK. Combined with marketing-leading, innovative practice technology and one of the largest group purchasing organisations, we work in partnership to support veterinary practices, animal owners, manufacturers and retailers.

**_ Position Summary:_**
Working as part of a team, the customer service adviser focuses on being the initial point of contact for customers from across the Animal Health group. Delivering excellent customer service, you will be responsible for taking customer orders and managing customer enquiries, along with business development and adding value for customers.

**_ Primary Duties and Responsibilities: _**
Customer Focus & Order Processing:

- Dealing with customers, taking orders and building strong client relationships
- Assisting with queries and sourcing product information
- Following up queries, tracking deliveries and identifying out of stock items
- Promoting special offers via telesales activity
- A working knowledge of SAP
- A working knowledge of the Practice Management Software customer care process.
- Being the initial point of contact for the customers of our Buying Group companies and taking ownership for resolving their initial enquiries.

**Customer Care & Database Maintenance**:

- Handling customer correspondence
- Assisting with implementing and maintaining electronic pricelists
- Maintaining an up to date customer database

**General Office Duties**:

- General administration, including generation of written correspondence.
- Liaising with internal departments, fulfilment teams and associated staff on a professional basis
- Assisting the team with filing of orders and general paperwork
- Understand and comply with job relevant Companies Practice Standards at all times.
- Understand the Companies standard operating procedures and attend training sessions as appropriate.

The above list is not exhaustive, and you may be required to carry out any other reasonable task as requested, appropriate to the scope of the post.

**_ Experience, skills and knowledge requirements:_**
- Minimum of 12 months Customer Service / call centre Experience
- Excellent communication skills
- Knowledge of SAP would be beneficial
- Tele-sales experience
- Experience using MITEL, would be beneficial
- Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
- A confident, team player

**_ Company Compliance:_**
- Support, engage and ensure you are compliant with the companies Environment, Health and Safety policies and procedures.
- Our people managers and leaders are required to:

- Take responsibility for driving performance and engagement through their teams, ensuring that the Right People are in the Right Place at the Right Time.
- Understand the Quality Regulatory framework and the impact of this for their specific business unit.
- Assure compliance with all organisation policies and procedures.
- Establish and implement a continuous improvement plan.
Our associates are required to assure compliance with all organisation policies and procedures and fully support the delivery of their functional continuous improvement plan.

**What your background should look like**:
**EXPERIENCE AND EDUCATIONAL REQUIREMENTS**:

- College education and /or industry experience preferred.
- Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education. Normally requires zero (0) to two (2) years directly related experience.

**REPORTS DIRECTLY TO**:
International Customer Service Manager and Supervisors

**MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS**:
Strong customer service skills Strong interpersonal skills, positive attitude & self-motivated Good decision making skills Good analytical skills Ability to communicate effectively both orally and in writing Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction Familiarity with World Courier services and operations Strong organizational skills; attention to detail Basic knowledge of Microsoft Word, Excel and inventory management system Strong typing/data entry skills

**WORK ENVIRONMENT**

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**What Cencora offers**:
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. I

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