Customer Service

2 weeks ago


Swansea, United Kingdom NatWest Full time

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service - Personal Banker in Swansea
- You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
- We’ll look to you to proactively find ways to continually enhance our customer banking experience
- We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training

**What you'll do**:
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers
- Helping customers to understand the different ways they can bank with us and the range of services we can offer
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

**The skills you'll need**:
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- The commitment to develop new skills and responsibilities

**What else you need to know**:
We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.

Hours
- Full time - 35hrs
- 6 Month fixed term contract
- You’ll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

**How we'll reward you**:
**Salary**:£22,410 per year (pro rata for hours worked)

You’ll join on a competitive salary of £22,410 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) - you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.



  • Swansea, United Kingdom UK Civil Service Full time

    Job summaryIt's an exciting time to join us, as HM Land Registry (HMLR) is committed to becoming the world�s leading land registry for speed, simplicity, and an open approach to data, and aiming to achieve comprehensive registration by 2030.HM Land Registry (HMLR) are looking for great candidates to join them as Customer Support Officers in teams in...


  • Swansea, United Kingdom Swansea Council Full time

    £23,114 per year pro rata. An exciting opportunity has arisen for three Customer Service Assistant's (15 hours per week) within the prestigious Grand Theatre and Brangwyn Hall. Three posts available. **Post title**: Customer Service Assistant **Post number**: PL.73169 **Salary**: £23,114 per year pro rata **Directorate/department**: Place **Closing...


  • Swansea, United Kingdom Days Mobility A1 Hygiene Full time

    **Job description** Please reply with a copy of your CV and a covering letter detailing why you would be perfect for the role at Days Mobility & A1 Hygiene and what you will bring to develop our business. Days Mobility & A1 Hygiene are a leading supplier of mobility aids, continence products and nursing home supplies, with 30+ years of impeccable customer...


  • Swansea, United Kingdom Driver and Vehicle Licensing Agency Full time

    **Details**: **Reference number**: - 340799**Salary**: - £40,808**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - DVLA - Strategy, Policy and Communications Directorate**Type of role**: - Communications / Marketing - Project Delivery - Senior leadership**Working pattern**: - Flexible working, Full-time, Job...

  • Customer Service

    7 days ago


    Swansea, United Kingdom NatWest Full time

    **Customer Service & Operations**, **Customer**: **Customer Service - Personal Banker**: Swansea, United Kingdom Permanent Part Time R-00229942 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as...


  • Swansea, United Kingdom Mumbles Community Council Full time

    **Customer Service and Events Officer** **Salary: SCP Points 7-12 (£22,369 - £24,496 pro-rata)** **Hours**: 20 Hours per week (Monday to Friday 9.30 - 1.30 pm) with flexibility to attend events outside these office hours when required. **Reporting to**:The Clerk **Location**: Mumbles Community Council office at Ostreme, Mumbles, occasional off-site...

  • Customer Service

    4 weeks ago


    Swansea, United Kingdom NatWest Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Senior Personal Banker in Swansea - You’ll...

  • Customer Service

    4 weeks ago


    Swansea, United Kingdom NatWest Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Senior Personal Banker in Swansea - You’ll...


  • Swansea, United Kingdom HSBC Full time

    -Job description Working as a Mortgage Associate in our Mortgage department, you’ll answer calls from our customers with a variety of queries about their mortgage journey. This could be starting out on the property ladder or adding to an existing mortgage. You will play a key role in our department having the right conversations to fully understand...

  • Customer Assistant

    3 days ago


    Swansea, United Kingdom M&S Full time

    **All the details** **Work Pattern** **Sunday: 08:00-12:00** **Tuesday: 06:00-12:00** **Thursday: 06:00-11:45** **Friday: 17:00-22:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...


  • Swansea, United Kingdom Your Choice Cover Ltd Full time

    **Customer Care and Retention Executive** Your Choice Cover Part Time Permanent Basic Salary - £22k pro rata **Full Job description**: This is a new role and will be a vital element of our after-sales customer support team. You will be based at our Fforesfach Head Office. **Duties to Include**: - Helping existing customers to deal with any mid-term...

  • Sales Cashier

    4 weeks ago


    Swansea, United Kingdom Broadway Service Station Full time

    petrol station cashier serving the general public shifts are on a rota 4 shifts on and 2 off shifts are 7am until 3pm 3pm to 9pm mornings and afternoon cleaning duties **Job Types**: Full-time, Part-time, Permanent **Salary**: £6.83-£9.50 per hour Schedule: - Day shift - Overtime - Weekend availability Ability to commute/relocate: - Swansea:...

  • Cashier/sales

    4 weeks ago


    Swansea, United Kingdom Broadway Service Station Full time

    Sales cashier. Serving the general publi. petrol station retail shop cleaning duties shop filling shift work morning 7am to 3pm and afternoon shift 3pm to 9pm shift rotating **Job Types**: Full-time, Permanent **Salary**: £7.49-£10.42 per hour Schedule: - 8 hour shift Ability to commute/relocate: - Swansea, SA2 0FD: reliably commute or plan to...


  • Swansea, United Kingdom Swansea Council Full time

    £24,294 - £25,119 per year. We are looking to recruit 2 full time call handlers to our busy Environment Telephone Contact Centre who will be dealing mainly with waste management enquiries from members of the public, and arranging delivery of appropriate services. **Post title**: Customer Contact Advisor (Telephony) **Post number**: CS.0699-V1 **Salary**:...


  • Swansea, United Kingdom Admiral Full time

    **Start date** **2024-04-08** **About Admiral** Admiral is a financial services company and part of Admiral Group, the only FTSE 100 company in Wales with a presence in the UK, the USA, Canada, India, France, Italy, and Spain. We offer a range of products, including motor, home, travel, and pet insurance, plus legal services, loans, start up investments,...


  • Swansea, United Kingdom Stardust Leisure Ltd Full time

    Permanent Position You will be required To serve customers within an amusement center. Ensuring the shop area is clean at all times. Hours of work are between 9.30 a.m -8.30 p.m. Shifts are 9.30 a.m - 3.00 p.m and 3.00 p.m -8.30 p.m. 6 days per week (Mon - Sat) **Job Types**: Full-time, Permanent Salary : £10.42 per hour Training will be given. Must...


  • Swansea Enterprise Park, United Kingdom Manpower Full time

    Manpower is recruiting 111 Customer Service Advisors to work for our Public Sector client for the Christmas peak period. As a 111 Customer Service Advisor you will be the first point of contact answering all inbound calls. You will be responsible for signposting calls to the relevant service. **Hourly rate** The hourly rate is dependent on the shift that...

  • Service Advisor

    4 weeks ago


    Swansea, United Kingdom Renault Retail Group Full time

    **Service Advisor** **Swansea, SA7** **£26,467 pa + bonus, OTE £30,360 pa** **Mon - Fri 8am to 6pm** **1-in-3 Saturdays 8:30am to 12:30pm** **Renault Swansea** seeks an experienced Automotive Service Advisor to join our aftersales team here at Renault Retail Group. The role will be based at our Dealership on the Swansea Enterprise Park, Morriston (SA7)....


  • Swansea, United Kingdom Zest Recruitment and Consultancy LLP Full time

    Zest Recruitment and Legal Consultancy have an exciting opportunity for a Customer Relations Consultant to join a leading Insurance business based in Swansea (on site parking). The business operates on a hybrid working pattern of 3 days in the office 2 days working from home.The Customer Relations Consultant provides an excellent claims service through the...


  • Swansea, United Kingdom Zest Recruitment and Consultancy LLP Full time

    Zest Recruitment and Legal Consultancy have an exciting opportunity for a Customer Relations Consultant to join a leading Insurance business based in Swansea (on site parking). The business operates on a hybrid working pattern of 3 days in the office 2 days working from home. The Customer Relations Consultant provides an excellent claims service through the...