Customer Service and Events Officer

1 month ago


Swansea, United Kingdom Mumbles Community Council Full time

**Customer Service and Events Officer**

**Salary: SCP Points 7-12 (£22,369 - £24,496 pro-rata)**

**Hours**: 20 Hours per week (Monday to Friday 9.30 - 1.30 pm) with flexibility to attend events outside these office hours when required.

**Reporting to**:The Clerk

**Location**: Mumbles Community Council office at Ostreme, Mumbles, occasional off-site working when assisting with events

**Main Purpose**

The primary function of the role is to ensure the smooth running of the general office and the provision of high-quality customer service to residents, visitors, officers and councillors. The role will also provide assistance to the Marketing, Editorial and Events Planner, when required, in the organisation and co-ordination of community events.

**Main Duties**

1. Organise and be responsible for the day to day running of the general office.

3.Provide a high-quality administrative service to assist other officers and councillors including:

- Answering the phone and taking messages
- Booking meetings for colleagues and arranging meeting schedules
- Organising filing systems and updating databases
- Ordering new office equipment, consumables and event resources
- Responding to questions and requests for information from Councillors and members of the public.

4. Assist at Council functions and events which occur both inside and outside of normal office hours.

5. To assist the Marketing and Events Manager in all elements required to produce high quality events, to include liaising with local businesses, service providers, suppliers and partners, obtaining quotations, ordering of resources, promotion activity and maintaining records.

6. Provide occasional support and minute taking for Council and Committee meetings in the evenings.

7. Research and develop good relationships with local businesses to encourage participation in local events and the identification of potential event sponsors.

9. Support the Council’s vision for the future and its aspirations in line with the sustainable development principles of the Wellbeing of Future Generations (Wales) Act 2015.

10.Work with colleagues in a team setting to develop new initiatives and/or services.

11. Carry out further duties appropriate to the post in furtherance of the Council’s purpose, aims, objectives, policies and priorities.

12. To operate within the framework of policies, procedures and guidelines as laid down and agreed by MCC to ensure the inclusive and accessible delivery of services to the members the community.

13. To model high personal and professional standards in accordance with the MCC Code of Conduct.

**Person Specification**

**Customer Service and Events Officer**

**Experience**:

- Ideally with experience in a customer service and administrative role, working as part of a small team in a public facing role.
- Ideally with experience of supporting large successful events.

**Knowledge & Skills**:

- This role requires a high level of co-ordination, attention to detail and the ability to multi-task.
- Excellent administration skills, organisation and time-management skills.
- Proficient in using MS Office packages including Word, Excel, Powerpoint, Outlook and Google Docs.
- Good communication skills, confident in dealing with members of the public by phone and in person.
- Good interpersonal skills, with the ability to build relationships both internally and externally and to act as an ambassador.

**Personal Attributes**:

- A friendly, pleasant disposition, with initiative to act with a high degree of autonomy.
- Committed to helping others and providing a high-quality service
- Strong team-player, with flexible approach to lend support to ad-hoc tasks at short notice.
- Sociable and out-going, enjoy meeting new people and participating in community events
- Reliable and conscientious

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: £11.63-£12.73 per hour

**Benefits**:

- Additional leave
- Company events

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Swansea, SA3 4BA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative Assistants & Receptionists: 3 years (required)
- Customer service: 3 years (required)

Application deadline: 10/03/2023
Reference ID: 0003/23
Expected start date: 17/04/2023



  • Swansea, United Kingdom UK Civil Service Full time

    Job summaryIt's an exciting time to join us, as HM Land Registry (HMLR) is committed to becoming the world�s leading land registry for speed, simplicity, and an open approach to data, and aiming to achieve comprehensive registration by 2030.HM Land Registry (HMLR) are looking for great candidates to join them as Customer Support Officers in teams in...

  • Part Time Cashiers

    1 month ago


    Swansea, United Kingdom Swansea Building Society Full time

    The Society seeks to appoint part time Cashiers/Customer Service Officers for its successful Swansea and Mumbles branches. The new team members will be required to work three days (9am-5pm) one week and two days (9am-5pm) the following week, as well as every other Saturday from 9am to 12pm. You will also be expected to provide cover for staff sickness,...

  • Revenues Officer

    1 month ago


    Swansea, United Kingdom Swansea Council Full time

    £24,054 - £26,845 per year. The Revenues and Benefits Section is looking for a hardworking, flexible positive person to join our team. **Post title**: Revenues Officer - Customer Services **Post number**: FN.0428-V2 **Salary**: £24,054 - £26,845 per year **Directorate/department**: Finance **Closing date**: 11.59pm, 20 November 2023 **Further...


  • Swansea, United Kingdom Driver and Vehicle Licensing Agency Full time

    **Details**: **Reference number**: - 260548**Salary**: - £22,497**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - DVLA - Human Resources and Estates Directorate**Type of role**: - Administration / Corporate Support - Estates - Health and Safety**Working pattern**: - Flexible working, Full-time, Job share,...


  • Swansea, United Kingdom VRM SWANSEA LTD Full time

    We are currently looking for a Customer Service Advisor/Administrator to join our established but expanding Private Number Plate company based in modern Swansea SA1 offices. A starting rate of £9.81/hour (during probationary period) rising to £10.39/hour after is offered, with regular reviews. You will be paid by the minute, so you never lose out. This is...


  • Swansea, United Kingdom VRM SWANSEA LTD Full time

    We are currently looking for a Customer Service Advisor/Administrator to join our established but expanding Private Number Plate company based in modern Swansea SA1 offices. A starting rate of £10.50/hour (during probationary period) rising to £10.90/hour after is offered, with regular reviews. You will be paid by the minute, so you never lose out. This...


  • Swansea, United Kingdom VRM SWANSEA LTD Full time

    We are looking for a Customer Service Advisor/Administrator to join our established but expanding Private Number Plate company based in modern Swansea SA1 offices. A starting rate of £10.50/hour (during probationary period) rising to £10.90/hour after is offered, with regular reviews. You will be paid by the minute, so you never lose out. This is an...


  • Swansea, United Kingdom Event Branding UK Full time

    Event Branding UK is on the lookout for a dynamic and dedicated Customer Engagement and Sales Coordinator to join our vibrant team in Swansea with the availability for immediate start. As a leading company in custom large print products, we are committed to delivering exceptional service and innovative solutions to our clients. This role is pivotal in...


  • Swansea, United Kingdom Student Roost Full time

    **Customer Service Advisor** **37.5 hours per week - working 5 days out of 7** Teamwork is what we do best, so if youre looking to lead a fantastic set of people to achieve their goals, then this would be a wonderful opportunity for you. Working within our modern property at St Davids, youll have responsibility for one of our largest purpose-built student...

  • Customer Service

    1 day ago


    Swansea, United Kingdom Tate Full time

    Hospitality/Reception/Event StaffLocation: Hotel in SwanseaDate: 8th June 2024Pay Rate: £14 per hourHours: 9:00 AM to 6:00 PMDescription:We are seeking a friendly and welcoming individual to provide support for an upcoming event at the Cardiff Marriott Hotel. The ideal candidate will be reliable, well-presented, and possess excellent interpersonal...


  • Swansea, United Kingdom HSS Hire Full time

    As we continue to grow, there has never been a more exciting time to join us in our sales team as a Customer Service Advisor in our Swansea Store. HSS are a market leading provider of tools, equipment and support services working with a huge range of industries across the UK and Ireland. In our business we go above and beyond to meet our customer’s needs....


  • Swansea, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 356244**Salary**: - £25,310 - £30,968- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Fixed term**Length of employment**: - For a period of up to April 2025**Type of role**: - Administration / Corporate Support**Working...


  • Swansea, United Kingdom The Consumer Helpline Full time

    £20,475 initially rising to £21,450 upon successful completion of probation period. Performance related bonus opportunity also available. 37.5 hours per week 5 shifts working over 7 days - 4 week rota Operating hours are between 8.30am - 8.00pm Monday to Friday / Saturday 9am-5.30pm / Sunday 10am - 4pm Experience preferred but not essential as full...


  • Swansea, United Kingdom Driver and Vehicle Standards Agency Full time

    **Details**: **Reference number**: - 279419**Salary**: - £26,780**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - DVSA - Corporate Affairs**Type of role**: - Administration / Corporate Support - Contact Centre - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of...


  • Swansea, United Kingdom Robert Half Full time

    Robert Half are excited to be working with an industry leading organisation to recruit an Customer Support Officer position, based full-time in office, in Swansea.They are offering abase salary of £24,000 The role will be to support a thriving sales team, handling customers' accounts in an administrative manner and helping customers through the order...


  • Swansea, United Kingdom The Consumer Helpline Full time

    **Customer Service Advisor** **Salary**:£10.50 - £11.00 per hour - **Hours**:_Working 37.5 hours per week on a rolling shift pattern across the opening hours of our business which are - Monday - Friday 8.00am - 8.00pm Saturday 9.00am - 6.00pm Sunday 10am - 4.00pm **About TCH Group**: The Consumer Helpline, commonly referred to as TCH, is an...


  • Swansea, United Kingdom Neil Lewis Recruitment Ltd Full time

    **Customer Service Specialist** **Swansea - remote working** **£22,000 - £25,000 (DOE)** Main duties and responsibilities: - Respond to customer inquiries and requests in a timely and professional manner. - Evaluate workflows, processes, and services to improve the customer experience. - Conduct 1st Line Helpdesk support/troubleshooting, as needed. -...


  • Swansea, United Kingdom Mumbles Community Council Full time

    **Committee Support Officer** **Salary: SCP Points 7-12 (£22,369 - £24,496 pro-rata)** **Hours**: 18.5 Hours per week (Worked flexibly with the requirement to support evening meetings and to be present in the office, on designated day/s). **Reporting to**:The Clerk **Location**: Mumbles Community Council office at Ostreme, Mumbles, occasional off-site...


  • Swansea, United Kingdom Rock the Dragon LTD Full time

    Rock the Dragon LTD is a market-leading manufacturer of dance, cheer, and theatre clothing and accessories. We have a large range of machinery and experience which has allowed us to become the leading company in our field. We specialise in rhinestone and glitter designs, and our work creates unique and eye-catching designs for our clients. Our workshop and...


  • Swansea, United Kingdom MAXIMUS Full time

    Introduction: **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability...