Customer Service

2 months ago

Swansea, United Kingdom NatWest Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service - Senior Personal Banker in Swansea
- You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection
- With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected
- We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme

**What you’ll do**:
As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promoting the benefits of our growing range of digital services to simplify and enhance their banking experience.

Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health Check you’ll make sure they're fully informed when it comes to the products and services we offer.

Day to day, you’ll be:

- Meeting and supporting customers via video banking from home or face to face in a branch
- Conducting Financial Health Checks and reviewing customer accounts
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
- Completing outbound care calls to customers to grow and maintain the relationship

**The skills you'll need**:
We’re looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You’ll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.

We’ll also be looking for you to demonstrate:

- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
- Excellent communication and interpersonal skills with a genuine interest building relationships
- Excellent planning and organisational skills

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to be flexible

Hours
- Full time - 35hrs
- Flexibility to work hours between 08:00 - 20:00
- You’ll have options to enable a suitable balance of working from home and in the branch, we will need you to be branch based at times so you can connect and learn with colleagues. Working from home kit can be provided
- Typically, your working hours will align to our customer opening hours, with some Saturdays and evenings included, we will discuss your specific working pattern in more detail at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

**How we'll reward you**:
**Salary**: £25,501 per year (pro rata for hours worked)

You’ll join on a competitive salary of £25,501 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You will have a generous holiday entitlement of 36 days. (pro rata for hours worked) - you may be required to work bank holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

  • Customer Service Centre Operations Manager

    4 days ago

    Swansea, United Kingdom UK Civil Service Full time

    Job summaryAre you passionate about customer service?Do you have experience in managing a large team?Are you self-motivated and able to motivate others?If so, we would love to hear from you!Job descriptionThe post holder is responsible for the leadership and management within the Customer Service Centre. They will utilise available resources to meet the...

  • Customer Service Centre Operations Manager

    2 days ago

    Swansea, United Kingdom UK Civil Service Full time

    Job summaryAre you passionate about customer service?Do you have experience in managing a large team?Are you self-motivated and able to motivate others?If so, we would love to hear from you!Job descriptionThe post holder is responsible for the leadership and management within the Customer Service Centre. They will utilise available resources to meet the...

  • Customer Service

    4 days ago

    Swansea, United Kingdom Vibe Recruit Full time

    **Customer Service Agent** **£22,000-£24,000 DOE** **Full - time hybrid role, permanent** **Monday - Friday (early finish on Friday),** One of my successful manufacturing client based in the outskirts of Swansea, is looking for a confident individual to join their expanding company within the Customer Service Team as a Customer Service Advisor. **Are...

  • Customer Support Officers

    3 weeks ago

    Swansea, United Kingdom UK Civil Service Full time

    Job summaryIt's an exciting time to join us, as HM Land Registry (HMLR) is committed to becoming the world�s leading land registry for speed, simplicity, and an open approach to data, and aiming to achieve comprehensive registration by 2030.HM Land Registry (HMLR) are looking for great candidates to join them as Customer Support Officers in teams in...

  • Head of Customer Service

    1 month ago

    Swansea, United Kingdom Flotek Full time

    **Job Title**: Head of Customer Service **Location**: Swansea, travel required across UK when required for regional office visits **Salary**: £30,000 - £35,000 (Depending on Experience) **Job Type**: Full time permanent **Working Hours**: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) **About Flotek**: Flotek Group is a dynamic...

  • Customer Service Assistant

    2 days ago

    Swansea, United Kingdom Recruit4Staff Full time

    Recruit4staff are proud to be representing their client, an established **Cyber Security Training Business** in their search for a **Customer Service Assistant** to work in a hybrid role from their offices in **Swansea.** **For the successful Customer Service Assistant our client is offering: - Salary up to £28,000 - Monday to Friday 8.30 - 1700 -...

  • Customer Service Assistant

    2 days ago

    Swansea, United Kingdom Recruit4Staff Full time

    Recruit4staff are proud to be representing their client, an established **Cyber Security Training Business** in their search for a **Customer Service Assistant** to work in a hybrid role from their offices in **Swansea.** **For the successful Customer Service Assistant our client is offering: - Salary up to £28,000 - Monday to Friday 8.30 - 1700 -...

  • Customer Service Representative

    5 days ago

    Swansea, United Kingdom VIBE RECRUIT LIMITED Full time €25,000

    Customer Service Representative Submit your CV and any additional required information after you have read this description by clicking on the application button. Up to £25,000 + early finish on a Friday Fixed Term Contract (12 Months) My client based near Neath are seeking a Customer Service Representative to join their well-established successful...

  • Customer Services Agent

    6 days ago

    Swansea, United Kingdom Abobatoo Life Limited Full time

    **Company Profile** At Bobatoo we aim to build relationships with our customers through understanding customer needs and delivering professional advice and affordable insurance quotes that are truly valued. We are a reputable and growing employer, and we are currently looking for experienced customer service agents **Role Description**: As a Customer...

  • Customer Service Representative

    6 days ago

    Swansea, United Kingdom Vibe Recruit Limited Full time

    Customer Service RepresentativeUp to £25,000 + early finish on a FridayFixed Term Contract (12 Months) My client based near Neath are seeking a Customer Service Representative to join their well-established successful business in the manufacturing industry.The primary role of the customer service representative is to provide excellent customer service to a...

  • Customer Service Representative

    1 day ago

    Swansea, United Kingdom Vibe Recruit Limited Full time

    Customer Service RepresentativeUp to £25,000 + early finish on a FridayFixed Term Contract (12 Months) My client based near Neath are seeking a Customer Service Representative to join their well-established successful business in the manufacturing industry.The primary role of the customer service representative is to provide excellent customer service to a...

  • Customer Service Representative

    2 hours ago

    Swansea, United Kingdom Vibe Recruit Full time

    Job Title: - Customer Service Representative- Contract Type: - Permanent- Location: - Swansea- Industry: - Administration and Office Support- Reference: - HQ00010072_1683799254- Contact Name: - Michaela Bennett- - Job Published: - 11 May 2023 Job Description My client based near Neath are seeking a CUSTOMER SERVICE REPRESENTATIVE to join their well...

  • Customer Service Advisor

    4 days ago

    Swansea, United Kingdom Bassetts Nissan Full time

    Key requirements for this role include strong communication and interpersonal skills, a passion for delivering excellent customer service, and a sound knowledge of automotive repair and maintenance. The Service Advisor will work closely with the service team to ensure customer satisfaction. Bassetts Nissan is looking for a skilled and customer-oriented...

  • Customer Service Representative

    1 week ago

    Swansea, United Kingdom IQUW UK Limited Full time

    The role We are looking for Customer Service Representatives who are passionate about delivering an outstanding service to our customers to join our Claims or Underwriting Teams. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you. Following a period of training, you will join our friendly team...

  • Customer Service Advisor

    1 week ago

    Swansea, United Kingdom Days Motor Group Full time

    **Customer Service Advisor**: Job description **About the role** **.** We have an excellent opportunity available for a Customer Service Advisor to join our busy team at Garngoch. **.** As a Customer Service Advisor, you will provide exceptional customer care and build a genuine report with customers and recognise their wants and needs. You will...

  • Customer Service Advisor

    4 weeks ago

    Swansea, United Kingdom Brenntag Full time

    **CUSTOMER SERVICE ADVISOR**: Our team in **Swansea** currently has an opening for a **Customer Service Advisor** The role of a Customer Service Advisor is a key office-based support role, with a strong administrative bias, responsible for providing assistance across the depot, which will involve: - Receipt and processing of customer orders, as well as...

  • Customer Service Advisor

    2 days ago

    Swansea, United Kingdom Pertemps Bristol Commercial Full time

    Our client, who are a leading Engineering Services Specialist, have an opportunity for a Customer Service Advisor to join their Swansea team on a permanent, full-time basis.-Salary - £22,000 per annum - Hours - Monday - Thursday 8.30 - 5.30, Fridays 5pm finish - Location - Swansea, SA6 area - This role involves some driving so you must have full driving...

  • Customer Service Advisor

    2 days ago

    Swansea, United Kingdom Pertemps Bristol Commercial Full time

    Our client, who are a leading Engineering Services Specialist, have an opportunity for a Customer Service Advisor to join their Swansea team on a permanent, full-time basis.-Salary - £22,000 per annum - Hours - Monday - Thursday 8.30 - 5.30, Fridays 5pm finish - Location - Swansea, SA6 area - This role involves some driving so you must have full driving...

  • Customer Service Representative

    2 weeks ago

    Swansea, United Kingdom Wall Colmonoy Ltd Full time

    Wall Colmonoy Ltd is a leading global materials engineering group of companies engaged in the manufacturing of Colmonoy® surfacing and Nicrobraz® brazing products, precision castings, coatings, and engineered components across aerospace, automotive, glass container, oil & gas, mining, energy and other industrial sectors. Wall Colmonoy Ltd has been making...

  • Customer Service Representative

    1 week ago

    Swansea, United Kingdom Wall Colmonoy Ltd Full time

    Wall Colmonoy Ltd is a leading global materials engineering group of companies engaged in the manufacturing of Colmonoy® surfacing and Nicrobraz® brazing products, precision castings, coatings, and engineered components across aerospace, automotive, glass container, oil & gas, mining, energy and other industrial sectors. Wall Colmonoy Ltd has been making...