Customer Service Representative

3 weeks ago

Swansea, United Kingdom Wall Colmonoy Ltd Full time

Wall Colmonoy Ltd is a leading global materials engineering group of companies engaged in the manufacturing of Colmonoy® surfacing and Nicrobraz® brazing products, precision castings, coatings, and engineered components across aerospace, automotive, glass container, oil & gas, mining, energy and other industrial sectors.

Wall Colmonoy Ltd has been making metals work harder since 1938. We melt, coat, join, cast and engineer metals for enhancing the wear life and operating performance of engineered components within all engineering sectors. Our products and services enhance customer productivity, through pro longing wear life of components. We strive to develop value-added solutions that help shape the future through a dedicated talented team, technical expertise and high-tech quality products.

Wall Colmonoy are currently recruiting a Customer Service Representative.

**Job Purpose**:
An integral member of the Customer Service Team tasked with providing excellent Customer Service.

**CSR Responsibilities**
- Process all customer enquiries and purchase orders in a timely manner.
- Take “ownership” of allocated customers - sales order processing, progress chasing quotations, handling in-bound enquiries, making outbound calls to customers, handling customer complaints.
- Develop strong interpersonal links with internal and external customers.
- Take responsibility for customer information in system, monitoring and updating to ensure accuracy.
- Work with supply chain and links to other departments - meet with production and logistics regarding customer order status.
- Achieve and ensure high levels of system and administration accuracy.
- Develop and build strong working relationships with external sales managers and with internal departments.
- Liaise with all other internal departments to ensure high level of service achieved and customer expectations met.
- Contribute to development of department by challenging current practices and identifying areas of improvement.
- Deputise for Customer Service Supervisor as required as Operations meetings.
- Promote Health & Safety in department.

**Experience/Attributes**
- Proven track record of customer service or internal sales role preferable
- High level focus on meeting/exceeding customer expectations
- Good IT skills including Microsoft Office
- Excellent interpersonal skills
- Willingness/ ability to learn.
- Foreign language skills desirable but not essential
- A person that thrives on challenges
- Process driven and great attention to detail.
- Good communication and organisational skills
- Able to prioritise and execute tasks.
- Effective at working independently and working as part of a team.
- Ability to analyse and interpret data.
- Able to meet deadlines and work under pressure.

The above statements are not intended to be an exhaustive list of all duties and responsibilities required. The company will reasonably require you to perform other duties from time to time, as necessary, to meet the needs of the business.

Hours of work: 38 hours per week

08.00 - 16.30 Monday to Thursday

08.00 - 14.30 Friday

30 minutes unpaid lunch daily

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- Sick pay

Schedule:

- 8 hour shift

Work Location: Hybrid remote in Swansea SA8 4HL

Application deadline: 27/08/2023

  • Customer Service Representative

    2 weeks ago

    Swansea, United Kingdom VIBE RECRUIT LIMITED Full time €25,000

    Customer Service Representative Submit your CV and any additional required information after you have read this description by clicking on the application button. Up to £25,000 + early finish on a Friday Fixed Term Contract (12 Months) My client based near Neath are seeking a Customer Service Representative to join their well-established successful...

  • Customer Service Representative

    2 weeks ago

    Swansea, United Kingdom Vibe Recruit Limited Full time

    Customer Service RepresentativeUp to £25,000 + early finish on a FridayFixed Term Contract (12 Months) My client based near Neath are seeking a Customer Service Representative to join their well-established successful business in the manufacturing industry.The primary role of the customer service representative is to provide excellent customer service to a...

  • Customer Service Representative

    1 week ago

    Swansea, United Kingdom Vibe Recruit Limited Full time

    Customer Service RepresentativeUp to £25,000 + early finish on a FridayFixed Term Contract (12 Months) My client based near Neath are seeking a Customer Service Representative to join their well-established successful business in the manufacturing industry.The primary role of the customer service representative is to provide excellent customer service to a...

  • Customer Service Representative

    1 week ago

    Swansea, United Kingdom Kent Recruitment Bureau Full time

    Swansea | Work from home | £500-£1000 Permanent | Full-time / Part-time | JBOR44 **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn...

  • Customer Service Representative

    2 weeks ago

    Swansea, United Kingdom Kent Recruitment Bureau Full time

    Swansea | Work from home | £500-£1000 Permanent | Full-time / Part-time | **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn an...

  • Customer Service Representative

    1 week ago

    Swansea, United Kingdom Kent Recruitment Bureau Full time

    Swansea | Work from home | £500-£1000 Permanent | Full-time / Part-time | **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn an...

  • Customer Service Representative

    1 week ago

    Swansea, United Kingdom Vibe Recruit Full time

    Job Title: - Customer Service Representative- Contract Type: - Permanent- Location: - Swansea- Industry: - Administration and Office Support- Reference: - HQ00010072_1683799254- Contact Name: - Michaela Bennett- - Job Published: - 11 May 2023 Job Description My client based near Neath are seeking a CUSTOMER SERVICE REPRESENTATIVE to join their well...

  • Customer Service Representative

    2 weeks ago

    Swansea / Abertawe, United Kingdom Vibe Recruit Limited Full time

    Customer Service RepresentativeUp to £25,000 + early finish on a FridayFixed Term Contract (12 Months) My client based near Neath are seeking a Customer Service Representative to join their well-established successful business in the manufacturing industry.The primary role of the customer service representative is to provide excellent customer service to a...

  • Customer Service Representative

    2 days ago

    Swansea, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Representative based in Swansea **Your new company** Network experts who understand their clients businesses and work harder to deliver cost effective and time saving solutions. **Your new role** - Improving our customer satisfaction score - Going the extra mile to ensure customers feel valued - Maintaining a high level of professionalism...

  • Customer Service Representative

    2 weeks ago

    Swansea, Wales, United Kingdom VIBE RECRUIT LIMITED Full time

    Customer Service RepresentativeSubmit your CV and any additional required information after you have read this description by clicking on the application button.Up to £25,000 + early finish on a FridayFixed Term Contract (12 Months) My client based near Neath are seeking a Customer Service Representative to join their well-established successful business in...

  • Customer Service Representative

    2 weeks ago

    Swansea, United Kingdom IQUW UK Limited Full time

    The role We are looking for Customer Service Representatives who are passionate about delivering an outstanding service to our customers to join our Claims or Underwriting Teams. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you. Following a period of training, you will join our friendly team...

  • Customer Service Representative

    3 weeks ago

    Swansea, United Kingdom ERS Full time

    Overview Are you looking for a fresh career challenge? Do you want to work somewhere that invests in your professional development? We are looking for Customer Service Representatives who are passionate about delivering an outstanding service to our customers. If you are self-motived, have great communication skills and a desire to achieve then this...

  • Customer Service Representative

    2 weeks ago

    Swansea, United Kingdom ERS Full time

    Overview Are you looking for a fresh career challenge? Do you want to work somewhere that invests in your professional development? We are looking for Customer Service Representatives who are passionate about delivering an outstanding service to our customers. If you are self-motived, have great communication skills and a desire to achieve then this...

  • Customer Service Representative

    3 days ago

    Swansea, United Kingdom Wall Colmonoy Ltd Full time

    Wall Colmonoy Ltd is a leading global materials engineering group of companies engaged in the manufacturing of Colmonoy® surfacing and Nicrobraz® brazing products, precision castings, coatings, and engineered components across aerospace, automotive, glass container, oil & gas, mining, energy and other industrial sectors. Wall Colmonoy Ltd has been making...

  • Customer Service Representative

    2 weeks ago

    Swansea, United Kingdom Wall Colmonoy Ltd Full time

    Wall Colmonoy Ltd is a leading global materials engineering group of companies engaged in the manufacturing of Colmonoy® surfacing and Nicrobraz® brazing products, precision castings, coatings, and engineered components across aerospace, automotive, glass container, oil & gas, mining, energy and other industrial sectors. Wall Colmonoy Ltd has been making...

  • Customer Service Representative

    2 days ago

    Swansea, United Kingdom Wall Colmonoy Ltd Full time

    Wall Colmonoy Ltd is a leading global materials engineering group of companies engaged in the manufacturing of Colmonoy® surfacing and Nicrobraz® brazing products, precision castings, coatings, and engineered components across aerospace, automotive, glass container, oil & gas, mining, energy and other industrial sectors. Wall Colmonoy Ltd has been making...

  • Customer Service Representative

    2 weeks ago

    Swansea, United Kingdom Au Vodka Full time

    Join Our Team at AU Vodka - Where Excellence Meets Innovation! Are you passionate about providing top-notch customer service in an industry that thrives on creativity and innovation? Do you have an unwavering commitment to excellence and a desire to be part of a dynamic team shaping the future of premium vodka? If so, then this opportunity is for you! We...

  • Customer Service Representative

    1 week ago

    Swansea, United Kingdom Au Vodka Full time

    Join Our Team at AU Vodka - Where Excellence Meets Innovation! Are you passionate about providing top-notch customer service in an industry that thrives on creativity and innovation? Do you have an unwavering commitment to excellence and a desire to be part of a dynamic team shaping the future of premium vodka? If so, then this opportunity is for you! We...

  • Customer Service Representative, Swansea

    2 weeks ago

    Swansea, United Kingdom Foundever Full time

    Apply today Customer Service Representative, Swansea Req ID#: 207930 Swansea, Agent Opening, GB Customer Service Representative, Swansea Operations About FoundeverAs a global leader in end-to-end customer experience (CX) products and solutions, Foundever partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to...

  • Customer Service Representative, Swansea

    3 weeks ago

    Swansea, United Kingdom Foundever Full time

    Apply today Customer Service Representative, Swansea Req ID#: 207930 Swansea, Agent Opening, GB Customer Service Representative, Swansea Operations About FoundeverAs a global leader in end-to-end customer experience (CX) products and solutions, Foundever partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to...