Customer Contact Advisor

2 weeks ago


Swansea, United Kingdom Swansea Council Full time

£24,294 - £25,119 per year. We are looking to recruit 2 full time call handlers to our busy Environment Telephone Contact Centre who will be dealing mainly with waste management enquiries from members of the public, and arranging delivery of appropriate services.

**Post title**: Customer Contact Advisor (Telephony)
**Post number**: CS.0699-V1
**Salary**: £24,294 - £25,119 per year

**Directorate/department**: Corporate Services

**Closing date**: 11.59pm, 05 April 2024

**Further information**:
These are two 37 hour a week permanent positions and would suit persons with previous Call Centre or Customer Service experience and knowledge of Swansea Council environment services and workflow management systems. The successful applicants will need to be able to work under pressure and provide excellent customer service. The ability to communicate in Welsh is desirable. This role is flexible and will involve both home and office working, though initial and other essential training will be delivered in the office.

**Safeguarding**
Within Swansea Council there is a "Safeguarding is Everybody's Business" principle, and this applies to all Swansea Council employees, elected members, volunteers and contractors.

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