Customer Service Advisor

3 weeks ago


Swansea, United Kingdom Virgin Holidays Full time

**Job Details**:
**Salary**: £20,000 per annum

**Location**: Hybrid - Some days at home and some working in our Swansea office, SA7 9EQ.

**Contract**:Permanent

**Hours**:Day Shifts - Monday-Sunday 07:00-20:00 contracted hours. Full-time basis on an annualised hours contract. Average hours per week 37.5. We also offer the possibility of colleague shift swaps depending on department cover to ensure we're being as flexible as possible.

**In a nutshell**:
What's the difference between an average travel experience and one that really sparkles? The answer is simple: Us.

At Virgin Atlantic Holidays, we know that our people are the guardians of our unique and incomparable brand. Using our incredible powers, together, we can make Virgin Atlantic the most loved holiday company. We're looking for more superheroes to join our team and make this vision a reality.

Do you love bringing peoples dreams to life? Have a passion for making people smile? Or enjoy the satisfaction of a job well done? If so this then this could be the role for you, this is no ordinary customer service role.

Our Customer Service Advisors are champions at what they do. Answering calls from our beloved customers, they assist and resolve all queries or questions. When things don't go to plan, their positive and can-do attitudes help them come to solutions quickly. Always taking personal responsibility for making every customer feel special and provide that excellent experience that our customers expect and love at Virgin Atlantic.

**Day to day**:

- Taking inbound calls from new and existing customers, booking flights, assisting in any queries, and engaging with our frequent flying members.
- Offering our customers irresistible, effortless, honest and memorable experiences, providing advice and guidance to help them find the right product that suits their needs.
- Ensuring high levels of attention to detail and providing accurate information, to minimise the need for the customer to contact us again.
- Maximising revenue at every opportunity, by listening to customers and their needs and upselling where appropriate.

**About you**:

- If you are an excellent communicator who enjoys resolving issues, influencing and building rapport with customers. Someone who can take responsibility for work and provide effective solutions. You could be just the person that we are looking for
- We are looking for someone with:

- Proven customer service experience
- A sufficient and safe environment to work from home for some of your working hours
- Self-motivation, with the ability to confidently work independently
- Confidence with technology - we will train you in the systems we use, but sound experience in navigating a laptop and the internet is essential.
- If this sounds like you, we would love to hear from you

**Be yourself**:


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