Patient Pathway Co-ordinator
3 weeks ago
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below. Person specification Kingston Hospital Culture and Values Essential criteria Kingston Hospital Values Experience of working as part of a diverse team. Academic/Professional Qualification/Training Essential criteria Educated to GCSE or equivalent level, with at least 5 A*-C GCSEs or equivalent, including English and Maths Evidence of continuing professional development Experience/Knowledge Essential criteria Experience of working in an administrative, customer or patient focused role.
Experience of working within a team as well as autonomously. Experience of working under pressure and keeping to tight deadlines Understanding of the importance of maintaining high quality information whilst dealing with competing demands. Understanding and a commitment of the need for confidentiality. Commitment to equal opportunities for patients and staff.
Desirable criteria Knowledge of NHS policy Knowledge of computerized patient information systems. Skills/Abilities Essential criteria Excellent patient service and communication skills, excellent telephone manner, with the ability to deal with and prioritise enquiries. Excellent time management. The ability to plan ahead, prioritise your workload and work to tight deadlines.
Ability work under you own initiative with a creative approach to problem solving and confidently make decisions. Excellent IT skills and ability to use all Microsoft packages to a high standard Ability to negotiate and manage conflict, including handling sensitive situations and information. Ability to interact with people from diverse backgrounds with varying learning abilities. Ability to develop and maintain effective working relationships with staff and stakeholders both internally and externally.
Ability to identify service improvement opportunities.
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