Care Co-Ordinator

1 month ago

Burton upon Trent, United Kingdom Dove River Practice Full time

Job summary

We are looking for a driven and caring person to join our Admin team at the Dove River Practice in a Care Co-Ordinator role. You will work within our friendly team to support our Clinicians and provide excellent care to our patient population. You need to be motivated and compassionate, someone who can forward think and problem solve, to help us to provide the best possible care to our patients.

The role is for 25 hours a week, over 5 days.

Main duties of the job

You will work to ensure that our patients have the best Health Care journey possible. Helping them and the system to improve and administer tracking processes along the patient pathway to ensure the patients journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.

You will use various IT systems including our GP IT system EMIS and will be confident in engaging with all other providers. You will also work in partnership with the acute clinical teams, to ensure the patient journey is seamless and as efficient as it possibly can be. Your role will also be to remove obstacles and duplication to ensure a consistent and effective administration service is always maintained.

About us

The Dove River Practice is a two site GP practice providing care for around 8500 patients from our surrounding villages. We have Surgeries in both Sudbury and Tutbury with GPs and nursing teams at both.

The Practice has two GP Partners, three Salaried GPs and a supporting clinical team of Nurses, HCAs and other associated roles.

You will be joining the admin team based at our Tutbury site

Job description

Job responsibilities

1.Utilise population health intelligence from EMISand other dashboards to proactively identify and work with cohorts of patientsto deliver personalised care, including those who are frail, housebound, orwith diagnosis of Learning Disabilities or other health issues as required.

2.Support patients to utilise decision aids inpreparation for a shareddecision-making conversation regarding theircare.

3.Holistically bring together all of a personsidentified care and supportneeds, and explore options to meet thesewithin a single personalisedcare and support plan (PCSP), in line withPCSP best practice, based onwhat matters to the patient.

4.Help patients to manage their needs throughanswering queries, makingand managing appointments, and ensuring thatpeople have good qualitywritten or verbal information to help them makechoices about their care.

5. MaintainDenosumab and Prostap/Nebido/Zoladex registers. Ensure all patients arecorrectly recalled and meds ordered in line with Practice procedures, andshared care agreements are received and in place where required.

6.Assist people to access self-management educationcourses, social prescribing, peer supportor interventions that supportthem in their health and wellbeing andincrease their activation level.

7.Explore and assist people to access personal healthbudgets whereappropriate.

8.Provide coordination and navigation for people andtheir carers acrosshealth and care services, working closely with socialprescribing linkworkers, health and wellbeing coaches, and other primarycareprofessionals.

9.Provide scanning support to the Practice over two mornings a week asstandard (more may be required for sickness/holiday cover)

10.Clinical coding of records/clinical letters into patient health records,and arranging follow up as required to streamline patient care.

11.Support the coordination and delivery of MDTswithin the PCN.

Key wider responsibilities

You will work with the GPs and other primarycare professionals within the Practice to identify and manage a caseloadof patients, and where required and as appropriate, refer people back toother health professionals within the GP practice or associatedteams. You will be responsible for raising awareness within the Practice of shared decision making and how to identify patients who may benefit from this. You will assist patients in accessing Primary Care Services, including liaising with the IM&T Manager to ensure strategies are in place to ensure the Practice achieves National Targets set for the uptake of online services and ensure that all medical information gathered by the Practice is utilised effectively in the care of our patients.

You will also have a knowledge of basic safe-guarding processes in place for vulnerable individuals; and provide opportunities for the patient to develop friendships and a sense of belonging, as well as build knowledge, skills and confidence.

Full training from internal teams and external providers will be provided to enable you to achieve this.

Confidentiality:

All patient information that you come into contact with must bedealt with in the strictest of confidence. Any breach in confidence can lead toinstant dismissal:-

In the course of seeking treatment, patients entrust us with, orallow us to gather, sensitive information in relation to their health and othermatters. They do so in confidence and have the right to expect that staff willrespect their privacy and act appropriately

In the performance of the duties outlined in this JobDescription, the post-holder may have access to confidential informationrelating to patients and their carers, Practice staff and other healthcareworkers. They may also have access to information relating to the Practice as abusiness organisation. All such information from any source is to be regardedas strictly confidential

Information relating to patients, carers, colleagues, otherhealthcare workers or the business of the Practice may only be divulged toauthorised persons in accordance with the Practice policies and proceduresrelating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining theirown and others health, safety and security as defined in the Practice Health& Safety Policy, to include:

Using personal security systems within the workplace accordingto Practice guidelines

Identifying the risks involved in work activities andundertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skill

Safeguarding:

All employees are required to act in such a way that at alltimes safeguards the health and wellbeing of children and vulnerable adults.Familiarisation with and adherence to Safeguarding policies is an essentialrequirement of all employees as is participation in related mandatory/statutorytraining.

We operate a No Smoking Policy.

Person Specification

Skills and Abilities

Essential

Excellent communication skills. Excellent interpersonal skills. Good personal organisation. Proficient in computer skills, including knowledge of Microsoft Word and Excel. Ability to follow procedures. Ability to work unsupervised and to supervise others when necessary.

Qualifications

Essential

Evidence of a good standard of literacy and numeracy (Maths and English Grade C).

Desirable

Knowledge and understanding of medical terminology

Personal Qualities and Attributes

Essential

Understanding and acceptance of the need for strict confidentiality in the workplace and be able to follow data protection policies and guidelines. Ability to use own judgement, initiative and common sense. Ability to work as part of a multi-skilled team. Pleasant and articulate. Able to work under pressure. Able to adapt to change.

Experience

Essential

Experience working in an office environment. Practical experience of computerised recording systems.

Desirable

Experience of EMIS clinical system including search and reporting. Experience working with DOCMAN and workflow of clinical correspondence following procedures and policies. Experience of coding patient contact and basic clinical information into EMIS. Experience of working in General Practice or other Primary/Secondary care environment.

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