Customer Service Assistant

5 months ago

Norwich, United Kingdom Delightfuldesserts Norwich Full time

**POSITION**:CUSTOMER SERVICE ASSISTANT/ BARISTA

**Reports To**:SHIFT MANAGER

**Person specification **:Bubbly, enthusiastic and energetic team player/ member.

**Position Summary**:The job will involve all aspects of the business, from providing Exceptional customer service to creating our amazing desserts by maintaining food safety and sanitation standards.

You will be expected to have good communication skills to meet and greet customers, an eye for creating delightful desserts and the initiative to clean tables and be a great team player. Perform paperwork assigned.

**Tasks and Responsibilities**:

- Maintains professional appearance and grooming standards as outlined in the _company Policy. _
- Warm, friendly and entertaining while serving customers
- Able to think on their feet and use their initiative
- Able to cope under pressure & work as part of team
- Demonstrate multi-tasking with ease
- Provide outstanding customer service and be able to anticipate customer’s needs and expectations
- Maintain high hygiene standards as well as demonstrate food preparation skills
- Provide quality desserts and beverages to all customers according to recipe and presentation standards
- Follow health, safety and sanitation guidelines for all products
- Follow Delightful Desserts policies and procedures, including cash handling
- Maintain clean and organised work space

**Team Member Key Attributes**:

- Hardworking and dedicated & ability to multi task
- Previous experience in restaurants, busy retail or hospitality operation. This is not necessary but experience is preferred.
- Flexibility in work timings: week days, weekends, evenings and closing time

**_Physical:_** Position requires bending, standing and walking the entire workday. Employees must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.

**Signed**

**JOB DESCRIPTION**

POSITION: CUSTOMER SERVICE TEAM LEADER

Reports To: FRANCHISE

Position Summary: manage, train and bring staff up to the standard for the business requirement by consistently monitoring their performance. Maintain a good relationship with the staff members and mediate and resolve any issues or conflicts between the staff.

Tasks and Responsibilities:
All the tasks and responsibilities as laid in the customer service assistant job descriptions and:

- Make sure all staff maintains a high standard in their appearance, food preparation, presentation and customer service.
- Assign staff as per the need of the hour; maintain a good balance of right people for the right job through the proper staff schedule.
- Administer the work schedule with appropriate staff and proper training.
- Create the staff rota, keeping in mind the staff costs per week. (24-26% of sales)
- Order stock as per the requirements but keeping in mind the food cost per week. (26-28% of sales)
- Maintain the weekly staff cost/food cost work sheet.
- Conduct Weekly/Monthly checks on all paper work/cleaning/portion control/staff attitudes/performance and review as necessary & the food safety book from the council.
- Promote sales and increase the drinks and coffee companion sales by making sure all staff ask the customers “WHAT DRINK WOULD YOU LIKE?” rather than “is there anything else you would like?”.
- Monitor sickness and absence of staff and issue warnings as necessary.
- Report/Meet with the franchise on a monthly basis.
- Any other requirements as told by the franchise or the HQ team
- Check on the Reviews on all the ordering platform and reply accordingly.
- Weekly stock checking taking and checking on items missing.
- Increase the sales, weekly target sales is £2500.

PLEASE TAKE A MENU

& ORDER AT THE TILL

PLEASE ORDER HERE

STAFF INSTRUCTIONS OF LOG IN/OUT AND BREAK

CLOCKING IN AND OUT IS SOLE RESPONSIBILTY OF THE EMPLOY. IF THEY MISS, THAT NEEDS TO BE REPORTED STRAIGHT AWAY WITH A REASON, SO WE CAN LOOK INTO. WE WONT BE ABLE TO ASSUME AND ADJUST ACCORDINGLY.

STAYING AFTER THE SHIFT TO INCREASE THE HOURS IS STRICTLY PROHIBITED. PLEASE LET US KNOW IF NEEDED TO STAY BACK WITH REASON.

COMING FOR SHIFT EARLIER AND CLOCKING IN - THIS ALSO NEEDS TO BE COMMUNICATED WITH REASON.

BREAK

All staff are to take break as per the policy.

Over 18 years of age - 30 min break if they work over 6 hours. This needs to be clearly logged.

If in any circumstances, if the break could not be carried out in full, they are allowed to clock back and help their colleagues and then clock out and continue their left-over break time.

This is to avoid any surprise with the labour cost at the end of the month, as we do the rota and staff cost on weekly basis, I am now seeing that there is a huge difference on these.

I greatly appreciate everyone’s co-operation in this

Thank you

Please acknowledge reading this by putting your signature under.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £6.00 per hour

**Benefits**:

- Company pension
- Employee discount
- Flexitime
-

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