Customer Service Assistant

6 months ago

Norwich, United Kingdom South Norfolk Council Full time

**Other Key Information**:Working hours - Saturday 10:00 am - 3:30pm

**Do you have as much enthusiasm as our customers?**_ _**

**Role Snapshot**Do you enjoy fitness, wellbeing and thrive on being part of busy team working a range of shifts and dealing with the public? Do you want to work with an enthusiastic team delivering excellent customer service in our café and on reception>

**What you could be part of**

Long Stratton Leisure Centre boasts an 80-station state of the art gym, with 2 studios, café, soft play, multi-functional sports hall, and a 9-a-side 3G pitch. You will be joining a hard-working and passionate team and delivering a high standard service to our members. The role is highly customer focused; you will be working within the team on café and reception ensuring our customers have the best experience with us. Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.

**What you’ll be doing**
- Act as first point of contact for all membership and usage enquiries, direct customers to solutions and resolve any conflicts in the most appropriate manner.
- Receive and process transactional payments.
- Follow up on general enquiries and undertake tasks to retain membership levels.
- Assist with the delivery of events and hospitality across the centre.
- Prepare, present, and serve food and drink in accordance with the highest standards of food hygiene and presentation
- Undertake regular monitoring checks of our soft play area and resolve any issues.
- Carry out tasks in relation to your specific area of responsibility such as stock checks, health and safety checks, ladder checks etc.
- Follow operational and health and safety procedures and training as directed, to maintain a high standard for both staff and the general public, including emergency evacuation procedures.
- Maintain and monitor stock and assist in stock-take and valuation for all areas.
- Provide operational support as and when needed to facilitate the smooth running of the center for staff and those using the facilities. These duties could include cleaning, setting up for activity bookings, center tours and reception duties.

**You must have or be willing to undertake**

**Essential Criteria**

**Essential Skills
Experience in a customer facing environment.

Good communication, tact, teamwork and customer service skills

Level 2 food hygiene certificate or must be prepared to undertake within 2 months of employment

Capability to multitask and work under pressure to meet deadlines whilst maintaining accuracy and attention to detail.

Ability to work a combination of early, day and late shifts over a 7 day period to accommodate the centre’s opening hours on a rota basis.

An interest in leisure and the ability to inspire, motivate and encourage people through fitness.

Awareness of safeguarding requirements.

Proficient IT skills, with experience of working with IT systems and Microsoft Office

**Why Work For Us?**

Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.

**What Flexible and Hybrid Working Arrangements do we Offer?**

The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and hybrid working options available for employees where operationally possible.

**Where Are We Located?**

Plan your travel route and find out where the Council office sites are located?

Our website has an amazing interactive map showing all our Council sites and the travel and route plan for each.

**What Roles Do the Councils Offer?**

The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.

**What Benefits do our Employees Receive?**

View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.

**What Employer Accreditations do we Hold?**

The Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.

**What Wellbeing Support do our Staff Have Access to?**

The Council

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