Customer Service and Accounts Assistant

5 months ago


Norwich, United Kingdom Displaypro Limited Full time

Customer Service Representative and Accounts Assistant

**Duties**:

- Assist customers with inquiries, concerns, and requests
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update information as needed
- Collaborate with other departments to resolve customer issues
- Handle customer complaints and provide appropriate solutions
- Follow up with customers to ensure their satisfaction
- Perform data entry tasks to update customer information in the system
- Invoicing and Purchasing
- Book keeping and Payroll tasks based on experience.

Qualifications:

- High school, or further education
- Previous experience in customer service or related field preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Positive attitude and ability to work well in a team environment
- Ability to remain calm and professional in challenging situations

**Salary**: £21,174.40-£26,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Norwich: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- Bookkeeping: 1 year (preferred)

Work Location: In person



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