Customer Service and Accounts Assistant
5 months ago
Customer Service Representative and Accounts Assistant
**Duties**:
- Assist customers with inquiries, concerns, and requests
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update information as needed
- Collaborate with other departments to resolve customer issues
- Handle customer complaints and provide appropriate solutions
- Follow up with customers to ensure their satisfaction
- Perform data entry tasks to update customer information in the system
- Invoicing and Purchasing
- Book keeping and Payroll tasks based on experience.
Qualifications:
- High school, or further education
- Previous experience in customer service or related field preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Positive attitude and ability to work well in a team environment
- Ability to remain calm and professional in challenging situations
**Salary**: £21,174.40-£26,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Norwich: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
- Bookkeeping: 1 year (preferred)
Work Location: In person
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