Operations Administrator
7 months ago
**Role Responsibilities**
- To be responsible for liaising with all relevant departments to resolve customer queries, including liaising with external suppliers and internal departments to identify resolution of customer queries.
- To deal with trade personnel, both employed trade and sub-contractor trade queries and to develop excellent working relationships with external and internal stakeholders including customers and subcontractors.
- To be responsible for the escalation of complex customer service/installation queries to Senior members of the team or Project Managers.
- To obtain and evaluate all relevant information to handle product and service enquiries in accordance with the company guidelines.
- To maintain and update any relevant spreadsheets of information.
- To produce timely and accurate reports as requested.
- To undertake general scanning and filing duties.
**Person Attributes**
- A positive “can do” attitude with the ability to work under pressure and meet deadlines.
- Must be competent in answering incoming calls, making calls, and providing call backs, if required.
- Attention to details and the ability to notice errors is a must.
- Excellent IT Literacy (Excel/Outlook/Word), working at an intermediate to a high standard is essential.
- Excellent organisational skills.
- A highly competent individual, with excellent efficiency in handling administrative tasks.
- Excellent numeracy skills.
- The ability to demonstrate effective time management and prioritise tasks.
- A strong desire for customer service with the ability to ensure customer expectations are exceeded whilst maintaining excellent customer relations.
- Excellent problem-solving skills with the ability to identify a problem and provide a mutually beneficial solution.
- The ability to challenge existing work practices, identify areas for improvement and implement new processes.
- A willingness to undertake further training with the ability to implement learning into your daily work.
- Strong team working skills with the ability to provide support to team members.
- A strong sense of humour with the ability to manage and implement change.
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