Customer Systems Administrator

1 month ago


Wakefield, United Kingdom Compliance365 Full time

Main Duties

To work within the customer services and finance team, providing excellent customer service to our customers, ensuring consistently high standards are met.

Key Tasks
- Process orders via electronic communication, customer portals and telephone, ensuring they are entered or uploaded accurately onto Pipedrive in a timely manner.
- Uploading completed certificates and invoices to customer portals
- Issue completed works to customers via the agreed delivery method
- To assist with ensuring that all subsequent order amendments, cancellations, or substitutions are handled promptly and efficiently.
- Assist with the processing and issuing of monthly invoicing through Pipedrive and Sage
- Checking order inputs against original orders and then confirming to customers and finance team
- Responding to, and promptly acting upon all customer queries
- To carry out any other duties as may be required by the Company from time to time.

Skills and experience preferences
- A motivated and organised individual, with a ‘can-do’ approach to work
- A good understanding of computer systems particularly Microsoft Office packages including excel
- The ability to work using your own initiative and within a team environment
- Good attention to detail, as a high level of accuracy is essential with strong numeracy skills
- An excellent communicator, with a clear and confident telephone manner
- The ability to work under pressure, prioritise workload and work to deadlines
- Good problem solver
- Quick learner
- Full training will be given.

**Salary**: £15,579.20-£23,795.20 per year

Schedule:

- Monday to Friday

**Experience**:

- system administration: 1 year (preferred)

Work Location: In person


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