Customer Service Administrator
3 weeks ago
Customer Service Administrator
Salary £23-35k dependent on skills and experience
Location: Value Doors, Calder Park, Wakefield, WF2
Job Type: Full Time
Value Doors is a tech-driven, leading provider of high-quality windows and doors, committed to delivering exceptional products and services to our customers. We are seeking a detail-oriented and proactive Customer Service Administrator to support our installations and customer service department.
At Value Doors, we pride ourselves on making a real impact. If you’re passionate about improving customer experiences and want to contribute to our growth, then this is the role for you.
Key Responsibilities
Handling customer service and communications
Developing straightforward and flexible processes for all aspects of customer service
Utilizing our automation and technology to enhance the role
Adhering to strict service levels and being accountable for your tasks
Delivering high levels of customer service during installations and aftercare
Keeping customers updated throughout their journey
Communicating with a resolve-immediately attitude
Experience & Key Skills
Confident, independent, structured, accurate, and reliable
Strong organizational skills
Proactive and a fast learner
Hands-on mentality
Positive mindset with a can-do attitude, always finding creative and pragmatic solutions
Proficient in MS Office applications (Outlook, Word, Excel, PowerPoint, Google Docs & Sheets)
Experience with CRM software
Excellent written and oral communication skills in English
Interested? Please send your cv by return.
INDLS
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