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Customer Service Administrator
4 months ago
Customer Service Administrator
Salary £23-£25k dependent on skills and experience
Location: Value Doors, Calder Park, Wakefield, WF2
Job Type: Full Time
Value Doors is a tech-driven, leading provider of high-quality windows and doors, committed to delivering exceptional products and services to our customers. We are seeking a detail-oriented and proactive Customer Service Administrator to support our installations and customer service department.
At Value Doors, we pride ourselves on making a real impact. If you’re passionate about improving customer experiences and want to contribute to our growth, then this is the role for you.
Key Responsibilities- Handling customer service and communications
- Developing straightforward and flexible processes for all aspects of customer service
- Utilizing our automation and technology to enhance the role
- Adhering to strict service levels and being accountable for your tasks
- Delivering high levels of customer service during installations and aftercare
- Keeping customers updated throughout their journey
- Communicating with a resolve-immediately attitude
- Confident, independent, structured, accurate, and reliable
- Strong organizational skills
- Proactive and a fast learner
- Hands-on mentality
- Positive mindset with a can-do attitude, always finding creative and pragmatic solutions
- Proficient in MS Office applications (Outlook, Word, Excel, PowerPoint, Google Docs & Sheets)
- Experience with CRM software
- Excellent written and oral communication skills in English
Interested? Please send your cv by return.
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