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Customer Service Administrator

4 months ago

Wakefield, United Kingdom Value Doors Full time

Customer Service Administrator

Salary £23-25k dependent on skills and experience

Location: Value Doors, Calder Park, Wakefield, WF2

Job Type: Full Time

Value Doors is a tech-driven, leading provider of high-quality windows and doors, committed to delivering exceptional products and services to our customers. We are seeking a detail-oriented and proactive Customer Service Administrator to support our installations and customer service department.

At Value Doors, we pride ourselves on making a real impact. If you're passionate about improving customer experiences and want to contribute to our growth, then this is the role for you.

Key Responsibilities

  • Handling customer service and communications
  • Developing straightforward and flexible processes for all aspects of customer service
  • Utilizing our automation and technology to enhance the role
  • Adhering to strict service levels and being accountable for your tasks
  • Delivering high levels of customer service during installations and aftercare
  • Keeping customers updated throughout their journey
  • Communicating with a resolve-immediately attitude

Experience & Key Skills

  • Confident, independent, structured, accurate, and reliable
  • Strong organizational skills
  • Proactive and a fast learner
  • Hands-on mentality
  • Positive mindset with a can-do attitude, always finding creative and pragmatic solutions
  • Proficient in MS Office applications (Outlook, Word, Excel, PowerPoint, Google Docs & Sheets)
  • Experience with CRM software
  • Excellent written and oral communication skills in English

Interested? Please send your cv by return.

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