Customer Service

2 weeks ago


Wakefield, United Kingdom First Choice Recruitment, Wakefield Full time

**Role : Customer Service - IT**

**Salary: 12 per hour**

**Hours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm)**

**Location: Wakefield WF1**

To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.

**Key Accountabilities**
- Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
- Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
- Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
- Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
- Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
- Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.

**For the role you will be able to demonstrate**:

- Excellent communication skills both written and verbal
- Excellent administrative skills
- Previous Customer services experience
- A positive can do approach
- Ability to work well in a team and independently

**INDCOM**

**Job Types**: Full-time, Permanent, Temp to perm

**Salary**: £12.00 per hour

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Application question(s):

- You need to be able to provide proof of work in UK for last 5 years - to pass clearance.

**Experience**:

- service advisor: 2 years (required)
- IT: 1 year (preferred)

Work Location: In person


  • Customer Service

    2 weeks ago


    Wakefield, United Kingdom Search Consultancy Full time

    Customer Service Advisor in Wakefield Ongoing Temp Contract 28 Days Holiday £10.50/hr, Paid Weekly Are you looking to start a career in customer service? If you said yes, then this is the perfect job for you! We're looking for Customer Service Advisors for one of our well-known clients in Wakefield. You don't need any call centre experience, just a...

  • Customer Service

    2 weeks ago


    Wakefield, United Kingdom Brook Street Full time

    Brook Street Recruitment are recruiting on behalf of our client for a Customer Service Advisor to join their team on permanent basis in Wakefield. Purpose of Role As a Customer Service Advisor, you'll be passionate about providing customers with an expert and personal experience, your primary responsibility is to ensure that calls taken from existing and...

  • Customer Service

    1 week ago


    Wakefield, United Kingdom First Choice Recruitment, Wakefield Full time

    **Role : Customer Service - IT** **Salary: 12 per hour** **Hours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm)** **Location: Wakefield WF1** To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for...

  • Customer Service

    2 weeks ago


    Wakefield, United Kingdom Search Consultancy Full time

    Customer Service Advisor in Wakefield Temp-to-Perm 28 Days Holiday £10.95/hr, Paid Weekly Are you an experienced customer service advisor looking for your next opportunity? We are looking for great communicators to join an established team in Wakefield on a temp-to-perm basis. You don't need call centre experience, just a great telephone manner,...

  • Customer Service

    7 days ago


    Wakefield, United Kingdom First Choice Recruitment, Wakefield Full time

    *Role : Customer Service - IT**Salary: 12 per hour**Hours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm)*Location: Wakefield WF1*To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.*Key Accountabilities...

  • Customer Service

    7 days ago


    Wakefield, Wakefield, United Kingdom Urban Housing Services Full time

    Urban Housing Services - WakefieldPermanent Customer Services and Safety OfficerUrban Housing Service is searching for a Customer Services and Safety Officer in Wakefield to work a hostel that provides self-catered emergency accommodation for people seeking asylum. The site can accommodate up to 330 residents and is staffed 24 hours a day. This post requires...


  • Wakefield, United Kingdom Olleco Full time

    Wakefield, West Yorkshire £22,660 (plus bonus) per annum. Plus Benefits including Pension, BUPA Medical Cash Plan, Life Assurance, 20 Days’ Holiday increasing with service, Full-Time Position A vibrant, world-class and innovative recycling and renewable energy company has a vacancy for a Customer Service Advisor on a permanent basis. The role is office...


  • Wakefield, United Kingdom Page Personnel Full time

    New Full Time Customer Service Advisor Based in Wakefield - Working with a Nationally Recognized Company with Fantastic Benefits **About Our Client**: Page Personnel are working with an exciting company based in Wakefield who are looking for a Full Time Customer Service Advisor to join their rapidly developing team. This is a great company to work for who...


  • Wakefield, United Kingdom Recruit4Staff Full time

    Recruit4staff are proud to be representing their client, a established distributor of home appliances in their search for an experienced **French Speaking Customer Service Executive** to work in their leading facility in Normanton. **For the successful Customer Service Executive our client is offering**: i. £24,150 Starting Salary ii. Monday to Friday 8am...


  • Wakefield, Wakefield, United Kingdom 360 Recruitment Consultancy Ltd Full time

    360 Recruitment are a specialist Technology recruiter, currently recruiting for an IT Customer Service Advisor to join one of the fastest-growing IT Managed Service Provider in the UK.**Role: **IT Customer Services AdvisorSalary:Up to £27,500 + BenefitsPermanent Role:Full Time - PermanentLocation:Office based in Wakefield (Tuesday, Wednesday &...


  • Wakefield, United Kingdom Value Doors Full time

    Customer Service AdministratornSalary £23-£25k dependent on skills and experiencenLocation: Value Doors, Calder Park, Wakefield, WF2nJob Type: Full TimeValue Doors is a tech-driven, leading provider of high-quality windows and doors, committed to delivering exceptional products and services to our customers. We are seeking a detail-oriented and proactive...


  • Wakefield, United Kingdom Value Doors Full time

    Customer Service AdministratornSalary £23-£25k dependent on skills and experiencenLocation: Value Doors, Calder Park, Wakefield, WF2nJob Type: Full TimeValue Doors is a tech-driven, leading provider of high-quality windows and doors, committed to delivering exceptional products and services to our customers. We are seeking a detail-oriented and proactive...


  • Wakefield, United Kingdom Page Personnel - UK Full time

    New Full Time Customer Service Advisor Based in Wakefield - Working with a Nationally Recognized Company with Fantastic Benefits **About Our Client**: Page Personnel are working with an exciting company based in Wakefield who are looking for a Full Time Customer Service Advisor to join their rapidly developing team. This is a great company to work for who...


  • Wakefield, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Personnel are working with an exciting company based in Wakefield who are looking for a Full Time Customer Service Advisor to join their rapidly developing team. This is a great company to work for who are constantly growing, offer a competitive salaryand a fantastic office and facilities. **Client Details** Page Personnel are working with an exciting...


  • Wakefield, United Kingdom Page Personnel - UK Full time

    Exciting Customer Service Advisor role based in Wakefield - Great role for training and career progression **About Our Client**: Page Personnel are currently working with a reputable organisation, based in Wakefield, who are looking for a Customer Service Advisor to join their growing team on a permanent basis. The client can offer some fantastic company...


  • Wakefield, United Kingdom City & Guilds Full time

    Join our team in Wakefield and embark on a fulfilling career in Customer Services!Ready to change your life for the better? Full-time Role: 35 hours per weekGreat Location: Wakefield, with Free Car ParkingAlmost immediate interviews and start dates availablePermanent Positions with Excellent Benefits and Growth OpportunitiesWe have several vacancies in our...


  • Wakefield, United Kingdom First Choice Recruitment, Wakefield Full time

    **Role: Customer Service Advisor** **Hours: Monday - Friday 8:30am - 4:00pm** **Rate: £10.42 per hour (£11,59 after 12 weeks)** **Location: Junction 41 Wakefield** **Start date: ASAP** First Choice are actively recruiting for a Customer Service Advisor to join our reputable client based in Junction 41 Wakefield. Our client is the largest local...


  • Wakefield, Wakefield, United Kingdom Vistry Group PLC Full time

    Role Overview Company: Vistry Job Title: Customer Service Coordinator We have a fantastic new opportunity for a Customer Service Coordinator to join our team at Vistry West Yorkshire, based in Wakefield. As a Customer Service Coordinator, you will play a key role in delivering excellent customer service by assisting customers with their needs. You'll be...


  • Wakefield, United Kingdom Akton Recruitment Full time

    Wakefield £13.23 Per Hour Job Role I am recruiting for a local authority who is looking for someone to deliver and maintain a caring, empathetic, efficient and welcoming customer service, responding to individual customer needs. Main Activities Take responsibility for handling customer enquiries received via telephone, face to face, correspondence,...


  • Wakefield, Wakefield, United Kingdom Page Personnel - UK Full time

    Permanent role with progression opportunities Competitive salary of £24,600About Our Client:This is an exciting opportunity for Customer Service Advisors to join an established and expanding team. Paying a competitive basic salary (rising after probation), and offering some great benefitsAs a Customer Service Advisor you will; Provide high levels of...