Customer Service Team Administrator

3 months ago

Wakefield, United Kingdom Menzies Distribution Full time

Customer Service Team Administrator

Menzies Distribution are currently looking for a Customer Service Team Leader to join our busy team based in our Wakefield. The Customer Service Advisor acts as the liaison between the customer and the Warehouse and Transport. They act as the first point of contact for the customer and resolve any problems or concerns with the receiving and storing, moving and distribution of supplies, stock, and materials to and/or from the warehouse. Projects a positive and professional image always, assisting customers promptly and conducting all business in a friendly, courteous, and knowledgeable manner.

The Details:

- Monday to Friday Shift Pattern
- Salary - £25,302.12k Per Annum
- 28 Days Annual Leave inclusive of bank holidays
- Monthly Pay
- Parking Onsite

Key Duties and Accountabilities (Will include but not be limited to)
- Dealing with customer orders ensuring quantity accuracy, delivery timelines communication to depot staff
- Maintain a harmonised people and customer focused team-working environment always seeking opportunity to improve the customer's experience.
- Maintain and expand a pro-active relationship with existing customers and suppliers.
- Dealing with customer & supplier enquiries and complaints, from Investigation through to closure and where this is not possible escalating the issue to the necessary Manager.
- Ensuring that customer requirements are administered in a timely controlled and recorded manner.
- Support and develop the process of Continuous Improvement, challenging working conditions, systems, and behaviours to increase performance and employee satisfaction.
- Enter accurate data on to all internal systems and reports.
- Maintain data security and integrity in line with Business needs.
- Creation of customer KPI reports
- Collation of accurate data to create customer invoices.
- Maintain a safe working environment that complies with all aspects of the company’s H&S Policy

Key Experience and Qualifications:

- Good communication skills are essential with the ability to express empathy with customers
- Excellent written and verbal skills are essential.
- Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising.
- Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers.
- Familiar with Microsoft Word, Excel and Powerpoint

Technical skills and behavioural competencies
- Good spoken and written communication skills
- Strong analytical and numeracy skills
- Good level of financial understanding
- Confidence, tact and a persuasive manner
- Good organizational and time management skills
- Good ‘people skills’ for working with a range of colleagues and customers.
- A professional manner
- Develop a level of trust and support with all colleagues to ensure conflict situations do not arise

Additional Benefits:

- Pension Scheme
- Cycle2Work scheme
- Employee Assistance Program
- SPIRIT Awards - Peer to Peer recognition

INCLUSION

Menzies Distribution is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business. We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

We look forward to hearing from you.

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