Customer Relations Administrator

2 weeks ago


Wakefield, United Kingdom Arriva Group Full time

**Do you value excellent customer service? Are you looking to start your career in the rail industry?**

If so, we have an exciting opportunity to join the Grand Central team as a Customer Relations Administrator at their offices in Wakefield or Sunderland. This position is a fixed term contract for a 3 month period.

We offer a salary of £19,838.00 per annum and additional benefits which include:

- Pension Scheme
- Employee Assistance Programme
- Access to the entire Headspace library - your personal guide to mindfulness, sleep, focus, movement and more.

**What will I be doing as a Customer Relations Administrator?**
- Investigating and resolving customer complaints and enquiries using the Rail industry systems
- Maintaining effective relationships with Grand Central departments and other Train Operating Companies
- Respond to written customer correspondence in a timely manner
- Ensure customer details are accurately recorded on the system
- Collate customer feedback to identify areas for improvement on the customer end to end journey
- Identify potential process improvements and collaborate with the Customer Relations Manager

**What will I need to be successful as a Customer Relations Consultant?**
- Excellent communication skills
- Strong organisation and planning skills
- Excellent customer service skills; telephone and written correspondence
- Competent in handling difficult situations in a calm manner
- Strong teamworking ethos

**About Us**:
Like many commercial businesses, Grand Central has seen its challenges over the past 2 years. Although we are small in size, we are resilient. Thanks to our dedicated Team and loyal customers, we are preparing ourselves for a better future.

Grand Central is an open-access train operator linking the Northeast and West Yorkshire with London. We are part of Arriva, who have a large and diverse portfolio of train and bus operating companies in the UK and Europe.

We are a unique and distinctive train company, and we are proud of our history, putting our customers at the heart of what we do.

True to our values, we have a real Belief in Better as we look forward to moving into a new post pandemic era. In preparing for that we are recruiting for Customer Relation Consultants to be placed in a talent pool for positions in the future, and we would love for you to be part of it

Contract length: 3 months

**Salary**: £19,838.00 per year

Schedule:

- Monday to Friday

Work Location: In person



  • Wakefield, United Kingdom Horizon Platforms Full time

    **Job Title: Customer Support Administrator** **Department: Customer Support** **Reporting to: Head of Customer Service** **Location: Head Office** **Hours: 42.5 per week** **The Company** At Horizon Platforms, we are proud to be a leading provider of hire solutions, Powered Access equipment sales, and training. Our customers work indoors at height, and...

  • Patient Relations Manager

    Found in: Talent UK C2 - 7 days ago


    Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Job summary Are you a highly adaptable, experienced NHS complaints professional? If so we have the role for you. Yorkshire Ambulance Service is looking for a dynamic and enthusiastic Patient Relations Manager following the retirement of the previous post holder. The post holder will ensure we have exceptional standards of complaint responses and...


  • Wakefield, United Kingdom Reed Business Support Full time

    We are currently recruiting on behalf of our key client based in Wakefield who have a requirement for temporary (initially 6 months) Customer Service Administrators - immediate start. Fantastic opportunity if you are looking for an opportunity to work within the events industry! The role is based within a friendly office environment and after initial...


  • Wakefield, United Kingdom Project People Full time

    Logistics Administrator Wakefield Leading IT Services Provider in the defence sector require a skilled Administrator to join their team in Wakefield. This individual will be responsible for the day-to-day delivery, management of escalations, analysis of detailed cost schedules, forecasting, and service variance analysis, driving the business to...


  • Wakefield, United Kingdom Mpeople Recruitment Full time

    **Job**: Customer Service Administrator **Location**: Wakefield **Working Hours**:Mon - Fri / 9am - 5pm **Pay**: 6 Month Temp / £11phr - £13phr **You would be responsible for the following day to day tasks**: - Liaising with our travel partner to request and book flights in accordance with compliance,(training/guidance will be provided) - Managing...


  • Wakefield, United Kingdom Coburg Banks Full time

    We’re looking for a new Export Administrator to work for our client. They are a long established manufacturer of high quality products. If you can demonstrate a background in international logistics along with the ability to work largely unsupervised then you could be perfect for our client and we’d love to see your CV. — - **Responsibilities**: -...

  • Export Administrator

    11 hours ago


    Wakefield, United Kingdom Coburg Banks Limited Full time

    We're looking for a new Export Administrator to work for our client. They are a long established manufacturer of high quality products. If you can demonstrate a background in international logistics along with the ability to work largely unsupervised then you could be perfect for our client and we'd love to see your CV. **Responsibilities**: - Processing...

  • Administrator

    4 days ago


    Wakefield, United Kingdom Horizon Platforms Full time

    **Job Title: Administrator (6 month fixed-term contract)**: **Department: Finance & Customer Training**: **Reporting to: Management Accountant & Customer Training Manager**: **Location: Head Office, Wakefield**: **Hours: 40 to 42.5 per week**: **The Company**: At Horizon Platforms, we are proud to be a leading provider of hire solutions, Powered Access...

  • Administrator

    2 days ago


    Wakefield, United Kingdom Castle Employment Group Full time

    Are you looking for an exciting opportunity to help others to improve their lives, the lives of their families and to make a positive contribution to their local community? Then prison education is for you.We’re looking for an Administrator based in the Wakefield area. This is a temporary role until approximately October 2023, working within education...

  • Administrator

    11 hours ago


    Wakefield, United Kingdom Reed Business Support Full time

    We are currently recruiting for a temporary Management Support Officer on behalf of our public sector client. You will be responsible for the provision of administrative support to the management team. Working Hours - Full-Time (Hybrid) working 08:30 to 17:00 Monday to Friday Main Duties: - General Administrative duties - Diary management, including...


  • Wakefield, United Kingdom Adecco Full time

    **Contract Administrator** **Wakefield** **1 Month** **£11.53 PAYE plus paid holidays*** **My high-profile insurance brokerage and risk management services client is looking for a Contract Administrator to join their team on an initial contract of 1 month. You will work Monday to Friday with from their office based in Wakefield working 35 hours a...

  • Sales Administrator

    3 days ago


    Wakefield, United Kingdom Pendragon Full time

    **Sales Administrator** **Stratstone -** Wakefield Mercedes** **Salary of £21,911 with **pension, critical illness, life assurance, single health care, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.** Do you have a passion for delivering industry leading standards of customer...

  • Administrator

    7 days ago


    Wakefield, United Kingdom Reed Business Support Full time

    We are currently recruiting for a temporary Administrator on behalf of our public sector client. You will be responsible for providing admin support to the Homeless team relating to the day-to-day work of the team. Hours of Work - The role is office based working 37 hours each work. The opening hours for the team are Monday to Friday 08.30am to 5pm,...


  • Wakefield, United Kingdom City & Guilds Full time

    **Technical Data Administrator**: We are currently looking for a Technical Data Administrator to join our Master Data Services Team. We have one permanent position that can be contracted to our London or Wakefield hub. We need an ambitious, highly motivated, Tech Savvy and focused Technical Administrator with excellent customer service skills. You'll join...

  • Sales Administrator

    Found in: Talent UK C2 - 2 weeks ago


    Wakefield, United Kingdom Sytner Group Full time

    About the role Wakefield Audi is looking for a highly motivated and hardworking Sales Administrator to join their fantastic team. As a Sytner Sales Administrator, you will provide exceptional administrative support to our sales team by assisting with file auditing, trade transfers and other ad-hoc duties. In this role, you will work closely with the...

  • Administrator

    4 days ago


    Wakefield, United Kingdom Multitask Personnel Ltd Full time

    22nd August 2023 **Location**: Wakefield **Duration**: Contract/Temp - LinkedIn- Facebook- TwitterMultitask Personnel are currently recruiting for 2 x Administrator based in Wakefield, working for the local Authority. This is a TEMPORARY ongoing role. Core office hours are 8.30 -17.00 Monday to Thursday and 8.30 -16.30 on a Friday, pay rate is £11.18per...


  • Wakefield, West Yorkshire, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Are you a highly adaptable, experienced NHS complaints professional? If so we have the role for you. Yorkshire Ambulance Service is looking for a dynamic and enthusiastic Patient Relations Manager following the retirement of the previous post holder. The post holder will ensure we have exceptional standards of complaint responses and customer care when...


  • Wakefield, United Kingdom Wakefield College Full time

    **Trainer / Assessor for **Business Administration / Customer Service** **Ref**:19799 **Hours of work**: 37 hours per week **Salary**:£28,410 - £30,136 per annum **Location**: Working across all College sites (Castleford, Selby and Wakefield) and at client premises across the district We have an exciting opportunity for a Trainer / Assessor for...


  • Wakefield, United Kingdom Huntress Full time

    **£27,000 + a Bonus of £300 - £1,000 per month** **Do you work in retail? Do you want to build a career with a UK leading business?** We are looking for an experienced front facing Customer Service Advisor on behalf of our well-established client based in **Wakefield**. This role is only available through growth and expansion. You will be expected to...


  • Wakefield, United Kingdom Akton Recruitment Ltd Full time

    Administrator - Children & Young People Wakefield £11.75 Per Hour Job Role To provide an effective administration and business support service to staff and customers by providing a range of administration tasks which may include bulk data input, typing, diary management, photocopying, producing correspondence. To act as a first point of contact for the...