Customer Support Specialist

2 weeks ago


Bury St Edmunds, United Kingdom SmartSpace Software Plc Full time

SmartSpace Software is looking for a Customer Support Specialist to support the small, but growing team of their subsidiary companies Space Connect and SwipedOn.

**Role responsibilities**:

- Investigate and resolve customer issues patiently and in a timely manner
- Maintain thorough and accurate customer service records
- Keep financial and other data secure, processing in accordance with company policy
- Maximise technology and system functionality to deliver improvements in customer care

**We're looking for a person who**:

- Has some experience in a similar role, delivering a high standard of customer support.
- Relishes connecting with people
- Is motivated to resolve queries and problems
- Is friendly, patient and instinctively communicates well with key stakeholders
- Uses active listening skills
- Has good administration skills and attention to detail
- Is flexible in approach

**Other information**
- The role reports to the Group Service Manager of Smart Space PLC
- Full time role, Monday - Friday.
- This role will requires a mixture of home and office working from the Mildenhall offices of SmartSpace Software.

**Our Culture and Company**

Part of SmartSpace Software Plc, Space Connect is a software technology company operating in the workspace management environment. The company offers a cloud-based platform offering room booking, desk booking, visitor management, catering and workplace analytics. The business has technology in the areas of facial recognition, AI and analytics, along with allowing for the rapid deployment and configuration of tools to be used by customers and partners.

Schedule:

- Monday to Friday

Work Location: One location



  • Bury St. Edmunds, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Experience Specialist** Hours: Monday to Friday 08:30 to 16:30 (Some additional hours as required with international time zones) **Salary**: Circ £28,000 + Benefits Due to location a car driver is preferred. My client, based on the outskirts of Bury St Edmunds is seeking a Customer Experience Specialist to join their lively...


  • Bury St Edmunds, Suffolk, United Kingdom Hays Business Support Full time

    Your new role This Service Office Manager (maternity cover) will be 100% office-based and form an integral part of a 5/6 person office-based team. This is a varied and busy job which is responsible for the day-to-day operation of the Service Team comprising Service Technicians/Engineers and Administrative staff (both office-based and remote workers) to...


  • Bury St. Edmunds, United Kingdom Driver Hire Bury St Edmunds Full time

    Your local Driver Hire office has an immediate opening for our client based in Bury St Edmunds who is looking for a Customer Service Administrator **Contract Type**: Ongoing full time **The Role**: - Handle incoming customer calls & enquiries in a professional and timely manner - Operate internal Operations system to log, book, track and follow customer...

  • Payroll Specialist

    2 weeks ago


    Bury St Edmunds, United Kingdom Knights Lowe Full time

    Payroll Specialist A payroll specialist is required for this growing, well respected independent bureau. The successful candidate will have responsibility for managing their own client portfolio of payrolls. This opportunity would suit a candidate with extensive payroll knowledge. Responsibilities: * Manage a portfolio of payrolls for clients * Deal...


  • St. Albans, United Kingdom Think Specialist Recruitment Full time

    Do you want to work within an exciting industry? Do you have previous experience within a customer service focused role? Think Specialist Recruitment are pleased to be working with a growing organisation based within the St Albans area. This opportunity would suit someone who enjoys delivering a high level of customer service, someone who is happy to work...

  • Payroll Specialist

    2 weeks ago


    Bury St Edmunds, United Kingdom Knights Lowe Full time

    Payroll SpecialistA payroll specialist is required for this growing, well respected independent bureau. The successful candidate will have responsibility for managing their own client portfolio of payrolls. This opportunity would suit a candidate with extensive payroll knowledge.Responsibilities: * Manage a portfolio of payrolls for clients * Deal with all...


  • Bury St Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Job summary We have an exciting opportunity vacant within the Heart failure specialist team, we are a friendly team who deliver specialist Nurse led care to our patients within the acute and community setting. The postholder will be working within the heart failure service (acute and community) working closely with the Virtual Ward team. They will...

  • Receptionist

    3 days ago


    Bury St. Edmunds, United Kingdom Reed Business Support Full time

    **Job Title -Receptionist** **Bury St Edmunds** **3-month fix term contract** **Salary - £21,300** **08:00 - 16:30** I am recruiting on behalf of a global company in Bury St Edmunds looking for a full-time receptionist for their head office. **Key Responsibilities**: - Answering calls quickly and efficiently and supporting our customer service team. -...


  • Bury St. Edmunds, United Kingdom Compass Point Recruitment Full time

    Customer Care Co-Ordinator required for Bury St Edmunds company. The Customer Care Co-Ordinator will be responsible for ensuring that all customers receive exceptional service and support. You will serve as a point of contact for customers, handling enquiries, complaints, and resolving any issues that arise. The Customer Care Co-Ordinator will work closely...

  • Customer Assistant

    2 weeks ago


    Bury St. Edmunds, United Kingdom Marks & Spencer Full time

    **You must be over 18 to work on Visual Merchandising.** **This is a temporary position from 23/07/23 - 21/10/23** **Work Pattern**: **Purpose** Visual Merchandiser to be focused 100% on visual execution and coaching in a Best In Town Store **Key Accountabilities, Best in town execution 80% of time spent** - Delivers an aspirational and consistent visual...

  • Support Consultants

    4 weeks ago


    Bury St. Edmunds, United Kingdom Sicon Full time

    **A successful and growing Software company looking to expand our dynamic team. Join a friendly environment where hard work and commitment are recognised and rewarded.**: We’re looking for dynamic team players that are willing to go the extra mile for our customers. You must be prepared to take ownership for ensuring that our customers are always kept...

  • Customer Support

    16 hours ago


    Bury, United Kingdom Distinct Consultancy Full time

    Customer Support Executive + £28-29k + 1-2 days WFH (Once Trained) + Flexible hours (start anytime between 6am-9am) + 25 days holiday + Birthday OffAs customer Support, you will work within the Sales department and you are responsible for providing office support to the Account Managers, team and customer base. By working closely with other departments...


  • St. Albans, United Kingdom Think Specialist Recruitment Full time

    We are looking for a Customer Service Advisor to join a fantastic company based in St Albans. The role is for 4 days a week (ideally Monday - Thursday) and would be suitable for someone who is available for work ASAP. The business are a market leading company who have a great work culture. You would be joining a team of customer service advisors to...


  • Bury St. Edmunds, United Kingdom Recruitment Genius Full time

    This is an opportunity to join an established, successful IT Managed Services Provider located in Central London, Birmingham & East Anglia. Using the latest IT strategies & technologies, they provide high-quality 'customer focused' technical support to nationwidecustomers in the SME sector. They are looking for IT Techs to deliver world class technical...


  • Bury St. Edmunds, United Kingdom Hales Group Limited Full time

    **Customer Service support assistant - outskirts of Bury St Edmunds - £10.10 per hour - Temp to Perm** Driving/own transport is essential due to the office location. **Daily Duties** - Working within a team - Answering telephone calls and helping with queries - Work within a team to ensure the workload is prioritised - Inputting data into bespoke software...


  • Bury St. Edmunds, United Kingdom Hunterwell Recruitment Ltd Full time

    Let's be honest, we know something’s gone wrong but it’s the way you deal with it that counts! I'm keen to speak to Customer Care Coordinators who pride themselves on delivering exceptional customer service. Who can put themselves in the customers’ shoes and deliver the same level of service they would expect as a customer. A person who gets job...


  • Bury St. Edmunds, United Kingdom Hunterwell Recruitment Ltd Full time

    Let's be honest, we know something’s gone wrong but it’s the way you deal with it that counts! I'm keen to speak to Customer Care Coordinators who pride themselves on delivering exceptional customer service. Who can put themselves in the customers’ shoes and deliver the same level of service they would expect as a customer. A person who gets job...

  • Sales Support

    4 weeks ago


    Bury St. Edmunds, United Kingdom Hales Jobs Full time

    Sales Support £25,000-28,000 per annum 9am-6pm Mon-Sat / 10am-4pm Sun (flexible, alternating weekends) Main duties and responsibilities - Receive outbound calls from potential customers, handling any questions or queries they may have regarding the product. - Speak with potential customers over the phone listening to and acknowledging their needs and...


  • Bury St. Edmunds, United Kingdom GerrardWhite Full time

    Do you have a passion for delivering excellent service? Are you looking to get into your first office role or looking for a career in Insurance? I have a fantastic opportunity available in Bury St Edmunds, to work with one of the largest insurance groups in the UK! As a **Customer Service Administrator**you will be responsible for looking after a number...


  • Bury St. Edmunds, United Kingdom Saint-Gobain Full time

    We are looking for a **Customer Service Administrator** to join our busy team at **Build Aviator in Bury St Edmunds**. At Build Aviator, our work ethic and values are what makes our team stand out from the crowd. We are passionate about helping our customers; by building relationships with them, and ensuring they always receive the highest quality of service...