Customer Support Specialist
2 weeks ago
SmartSpace Software is looking for a Customer Support Specialist to support the small, but growing team of their subsidiary companies Space Connect and SwipedOn.
**Role responsibilities**:
- Investigate and resolve customer issues patiently and in a timely manner
- Maintain thorough and accurate customer service records
- Keep financial and other data secure, processing in accordance with company policy
- Maximise technology and system functionality to deliver improvements in customer care
**We're looking for a person who**:
- Has some experience in a similar role, delivering a high standard of customer support.
- Relishes connecting with people
- Is motivated to resolve queries and problems
- Is friendly, patient and instinctively communicates well with key stakeholders
- Uses active listening skills
- Has good administration skills and attention to detail
- Is flexible in approach
**Other information**
- The role reports to the Group Service Manager of Smart Space PLC
- Full time role, Monday - Friday.
- This role will requires a mixture of home and office working from the Mildenhall offices of SmartSpace Software.
**Our Culture and Company**
Part of SmartSpace Software Plc, Space Connect is a software technology company operating in the workspace management environment. The company offers a cloud-based platform offering room booking, desk booking, visitor management, catering and workplace analytics. The business has technology in the areas of facial recognition, AI and analytics, along with allowing for the rapid deployment and configuration of tools to be used by customers and partners.
Schedule:
- Monday to Friday
Work Location: One location
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