Senior Sendiass Officer

7 months ago


Richmond upon Thames, United Kingdom Polaris Community Full time

**Senior SENDIASS Officer**

**Salary**: £18,000 pro rata salary (£30,000 FTE)

**Contract**:Part-Time, permanent

**Hours**:21 hours per week **(working pattern will be negotiated with your line manager)**

**Base Location**: This role is home based but you will be expected to travel to the offices in Kew or Chessington for weekly team meetings.

**Covering Location**: London Boroughs of Richmond and Kingston

**Benefits**:30 days’ Annual Leave (increasing to 35 days’ with length of service) + Bank Holidays, Company Pension, Life Assurance x 2, Employee Discount Scheme, Medical Cash Plan _**(pro rata)**_

**About us**

We are Polaris, one of the UK’s largest leading communities of children’s service providers.

Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Leaving Care services, Education and bespoke children’s services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We’re ambitious for our children and young people, families and staff, and believe in their futures.

**Richmond and Kingston SENDIASS**

SENIDAS services are part of the Children’s Services branch of Polaris. Richmond & Kingston SENDIASS provide timely, confidential and impartial, information, advice and support for parents, carers, children and young people with special educational needs or disabilities (SEND).

Their aim is to ensure that parents/carers of children with SEND are empowered to play an active and informed role in their child’s education and that young people with SEND have the appropriate information advice and support to raise aspirations and enable them to make decisions on issues relating to preparing for adulthood.

**Requirements**:
We are looking for a Senior Officer to join our Richmond & Kingston team. The successful applicant will have a track record or personal experience in special educational needs, disabilities, education, health or social care. You will provide line management and day-to-day leadership in the team to support staff wellbeing and to ensure that supportive, empowering services are provided to customers. You will also provide confidential, impartial, advice and support to customers on issues relating to SEND.

**You will also require the following**:

- ISPSEA SEN Law Training at Level 1, 2 and 3
- Excellent communication and interpersonal skills
- Personal or professional experience in a leadership position, a calm but assertive manner and an aptitude for managing complex conversations with a range of stakeholders.

A track record in successfully implementing operational processes e.g. case management, recording and reporting.

**Responsibilities**
- To model best practice and support the team to provide information, advice and support is fully compliant with legislative and policy requirements and in line with the statutory duties prescribed in The Education Act 1996, The Children and Families Act 2014, The Special Educational Needs and Disabilities Code of Practice 2014 and the National SEND Information, Advice and Support Service Minimum Standards.
- To model best practice and support the team to ensure that the service provides confidential, impartial information, advice and support on topics including: local policy and practice, the local offer, personalisation and personal budgets, laws and guidance relating to SEND, health and social care, statutory processes, dispute resolution, mediation and appeals processes.
- To provide line management and day-to-day leadership in the team to support staff wellbeing and to ensure that supportive, empowering services are provided to customers. This will include:

- Monitoring advice and support work to ensure that supportive, constructive relationships are developed and maintained with parents/carers and young people, schools, SEN teams and other agencies to achieve the best outcome for families.
- Providing individual supervision and feedback on performance, and identifying individual and team development needs.
- To monitor quality within the service using establish quality assurance processes. To provide the initial response to compliments and complaints, and secure and implement change based on customer feedback.
- To participate in the co-production of a service development plan. To be responsible for delivering actions in the plan and reporting on progress to PCS and the steering group.
- To recruit and train volunteers to support the service. To, identify their individual skills and competencies and match those to the requirements of customers.
- To contribute to the development of content and resources for the SENDIASS website and social media.

**Job Types**: Part-time, Permanent

Pay: £18,000.00-£30,000.00 per year

Expected hours: 21 per week

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- Work from home



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