Control Centre Operator

2 weeks ago


Rugby, United Kingdom iWork Recruitment Limited Full time

Contract to start 14-11-22 until 31-03-23 with a possible extension.

**PURPOSE OF THE JOB**:
To enable customers of the client’s lifeline service to live independently.

To promote the lifeline service to prospective new customers.

To promote health and wellbeing with customers to help facilitate independent

living.

Respond to out-of-hours calls for council services and take appropriate action.

Provide a concierge service and CCTV monitoring for sites linked to the control centre.

**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**

To provide a dedicated, sensitive and responsive service to all customers who are connected or approach the Control Centre.

To respond to calls connected to the Control Centre and take the appropriate

action to resolve them in line with policy and procedure, for example attending on site.

To monitor CCTV and to take appropriate action in line with policy and procedure.

To activate the Emergency Plan should the need arise.

To work together as part of a team, ensuring continuity of the service, to provide a 24 hour service every day of the year, by operating a shift system. Also to provide short notice, emergency cover in the event of unforeseen absences of colleagues.

To maintain up
- to-date and accurate records of all residents, calls, incidents and equipment connected with the Control Centre, demonstrating in all cases that policy and procedures were followed and describing the final outcome.

To promote, install, programme, test and maintain the equipment connected to the Control Centre. To diagnose and report any faults and take appropriate action.

To assist and communicate with all stakeholders, including the Police and health professionals, etc.

**OTHER DUTIES AND RESPONSIBILITIES**

To be proactive in safeguarding children and vulnerable adults. Where there are safeguarding concerns then the post holder needs to report these in line with the client’s safeguarding procedures which can be found in the Child Protection Policy and Vulnerable Adults Policy. The post holder will be required to complete regular safeguarding training.

To promote and contribute to the future development of the Control Centre and services provided.

To carry out established procedures in connection with fire alarms/bomb alerts and emergencies. To effectively respond to incidents of fire alarms being activated in accordance with Council policy and procedure.

To issue keys to authorised persons in accordance with Council’s policy and procedures.

To provide assistance to any of the Council’s staff as requested in relation to their duties and in the event of emergencies.

Undertake and arrange for appropriate relief cover in the event of absence of other Control Centre operators as required.

**Skills**

Must be able to work 12 hours day shifts on a rolling rota basis

To monitor CCTV and take appropriate action in line with policy and procedures

To provide a dedicated, responsive and sensitive service to all customers who are connected to or approach the Control Centre

To respond to calls connected to the Control Centre, and take appropriate action in line with laid down policies and procedures e.g. attending on site where there has been a no-response call to the lifeline service

5219159-11-22

**Salary**: £10.65 per hour

Schedule:

- Monday to Friday

Work Location: Hybrid remote in RUGBY

Reference ID: 5219159-11-22



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