Control Centre Operator
1 month ago
**Control Centre Operator / Customer Service needed in Rugby £11.47ph **PAYE - Reference:5226439**
37hrs per week on a rota basis Monday to Sunday
- To respond to calls connected to the Control Centre and take the appropriate action to resolve them in line with policy and procedure, for example attending on site.
- To enable customers of the lifeline service to live independently.
- To promote the lifeline service to prospective new customers.
- To promote health and wellbeing with customers to help facilitate independent living.
- Respond to out-of-hours calls for client services and take appropriate action
- To provide a dedicated, sensitive and responsive service to all customers who are connected or approach the Control Centre.
- To maintain up
- to-date and accurate records of all residents, calls, incidents and equipment connected with the Control Centre, demonstrating in all cases that policy and procedures were followed and describing the final outcome.
- To promote, install, programme, test and maintain the equipment connected to the Control Centre. To diagnose and report any faults and take appropriate action.
**This is a full time role on a temporary contract basis**
**Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
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