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Control Centre Operator

4 months ago

Rugby, Warwickshire, United Kingdom Rugby Borough Council Full time

Fixed Term for six months with the potential to extended further

Rugby Borough Council is looking to recruit one full time, enthusiastic, self-motivated, flexible and customer focused individual to work within our Control Centre team. This position involves working 12hr day shifts on a rota basis, covering Weekends and Bank Holidays, including Christmas. Night shift cover will also be necessary, so flexibility to cover this will also be required.

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The successful candidate will be required to operate the Council's Lifeline system and deal with out of hours enquiries for various service areas within the Council. They will possess excellent customer service skills, clear and fluent English, a calm and confident manner and approach, competent IT skills and the ability to work in a close team, as well as occasional lone working.

Candidates must possess a full valid driving licence and have use of a car.

Experience of working with vulnerable adults and/or a call centre background, would be advantageous. Flexibility to cover holidays/sickness is essential.

For an informal discussion about the role, please call Lee McCarthy on or Jill Melia on

Benefits


• Competitive Salary

• 24 days annual leave, 8 Bank Holidays, 2 extra statutory days and 1 locally agreed day (pro rata for fixed term contract)

• Generous pension scheme

• Structured Induction Program

• Learning and Development opportunities

• Regular performance reviews

• Family Friendly Policies

• Independent Support for your health & wellbeing

• Generous compassionate leave

• Cycle to Work scheme

You can view full details of this job via our website , where you can also apply on-line. If you are unable to apply on-line please contact , or e-mail: for further assistance.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Interview Date: 24 June 2024