Customer Service Advisor

3 weeks ago


Dingwall Business Park, United Kingdom Marston Holdings Full time

At NSL, our Customer Service Advisors are responsible for the efficient management and processing of telephone queries and administration tasks within a parking services environment.

Full Time and Flexible Part Time shifts available.

Salary rising to £9.50 per hour upon completion of 3-month probation.

What you'll be doing:

- Answering incoming calls from customers, responding to general parking queries, troubleshoot problems and provide tailored information.
- Making sure all customer enquiries are handled quickly and efficiently either via telephone or written response.
- Deal with public enquiries in verbal and written form, both general and specific to representations, providing information and advice on parking guidelines and relevant legislation.
- To advise the public on payment methods and other issues regarding enforcement action taken on their vehicle.
- Full training and support with be provided as part of your induction.
- Effective communication both written and verbal.
- Strong administrative and investigatory skills.
- Excellent time management.
- Working knowledge of IT systems would be advantageous

Key benefits include:

- Salary rising to £9.50 per hour (£18,525 per annum) upon passing 3-month probation.
- 33 days annual leave inclusive of bank holidays.
- Access to company pension scheme.
- Company Discount scheme with multiple discounts and offers.
- Employee Assistance Program



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