Customer Service Advisor

3 weeks ago


Selly Park, United Kingdom CV-Library Full time

Are you passionate about supporting customers and providing resolutions? This Customer Service Advisor role will suit someone with excellent communication skills who is focussed on creating resolutions for customers. This is a long term interim opportunity to provide customer service support via email, online chat and over the telephone.

You will be working on a hybrid basis, 3 days in the office and 2 days from home. Your working hours will be 9.00am to 5.00pm Monday to Friday. Flexibility to support outside of these hours on some occasions will be required. This role is based in Edgbaston, near to Birmingham City Centre and there is free car parking on site.

As the Customer Service Advisor, you will be:

Providing advice and guidance to internal and external customers

Liaising with customers via email, live chat and over the telephone

Following queries and complaints through to resolution

Using multiple IT systems to check information and log conversations 

The ideal Customer Service Advisor will have:

Previous customer service experience, via email and over the telephone

Excellent communication skills, both written and verbal

Strong IT skills, the ability to use multiple computer systems

You may have experience in any of the following: Online Client Support, Customer Helpdesk Advisor, Service Advisor, Service Agent, Inbound Agent, Live Chat Agent, Customer Care Representative, After Sales Agent, Retentions Advisor, After Sales Advisor

You will receive a salary up to £25,000 per annum, depending on experience



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