Customer Service Advisor

2 days ago

Park, United Kingdom RM Education Full time

**About RM**:
RM is the leading supplier of technology and resources to the education sector, supporting schools, teachers and learners, enabling the improvement of educational outcomes worldwide. We work across the industry from pre-school to higher education and professional qualification, our customers include schools, examination boards, central governments and other professional institutions. We have a clear purpose to enrich the lives of learners worldwide.

Join RM and Learn What’s Possible for you in your career

**What we can offer you**:

- Competitive salary depending on experience
- 25 Days Annual Leave (with an option to buy an extra 5 days)
- Performance related bonus scheme

**What's the purpose of the role?**:
The Customer Service/Key Account Advisor role sits with the International & Project Orders Customer Service team which primarily supports customers of our International Sales team, and also UK Education and Early Years sales teams for project orders, for both TTS and Consortium brands. International is the fastest growing area for RM Resources. You will be the customer’s first point of contact for placing new orders, order updates, enquiries and complaints, working closely with the Sales and Despatch teams nationally and internationally to ensure total customer satisfaction.

**What does the job entail?**:

- Inputting new orders from customers and supporting the team with order input when required
- Working the order book for allocated customers and resolving any issues
- Liaising with the sales team and sales support team to ensure full understanding of customer requirements, destination compliance requirements, agreed Incoterms and ensuring such information is shared and documented appropriately
- Completing regular customer specific order book reports, supplying customers with the most current status of their orders by liaising with the purchasing team
- Building strong and effective relationships with allocated customers and sales managers to deliver great customer experience
- Processing complaints and returns from customers effectively whilst minimising the cost to RMR
- Project management of large orders or schemes ensuring that all relevant departments are clear on their involvement and customer expectations
- Focus on opportunities for continuous improvement

**What are we looking for?**:

- Competency in Microsoft Office with strong Excel skills and adept at learning new software packages
- First class customer service experience ideally gained within a product environment
- Customer account management
- International trade experience is desirable
- Professional, confident and proactive
- Project management experience is key
- Excellent communicator with strong attention to detail
- Strong team worker with a willingness to be flexible
- Continuous improvement mentality
- Export Qualification and shipping experience is highly desirable
- Sales experience would be an advantage

**What's in it for you?**:
As well as a competitive salary, you could earn a performance related bonus and you would receive our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available.

There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign for a health assessment or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.

At RM we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive and flexible workplace where all our colleagues can be themselves and succeed on merit.

Growth, both personal and organisational, is at the heart of RM's strategy. We encourage our employees to continue to learn and develop and have been awarded LinkedIn's Talent Award for Best Culture of Learning Award 2021 - Story One | RM Careers

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